Location: Dublin or London
Toast is driven by building a platform that helps our customers adapt, take control, and get back to what they do best: building the businesses they love. From independent operators to global enterprise chains with thousands of locations, Toast powers the full guest and operator experience — point of sale, kitchen display, payroll, analytics, and beyond.
International expansion is a critical growth engine for Toast's future. Outside the US, we currently operate in Canada, UK, Ireland, and Australia and are actively growing our product platform in these markets. As we gain market share, we are increasing our upmarket product investment into Regional Mid Market (RMM) and Mid Market (MM). Our goal is to be able to win and retain larger and more complex restaurant and hospitality operators. These are multi-location brands that require centralized management, enterprise-grade controls, multi-concept reporting, and deep third-party integrations.
We are seeking a commercially-minded Product leader to own the product strategy and roadmap for this expansion into RMM/MM within our international markets. This is a cross-cutting, complex, and high-leverage product charter critical to our success. In this highly visible role, you will define what gets built, in which system, with what sequencing and you hold the accountability for delivery across all of it.
About this roll (Responsibilities)
- Drive cross-codebase delivery. Partner with engineering and product owners across Toast's platform teams to deliver features required by international RMM/MM customers. We leverage the ‘away team’ mechanism to develop features across various codebases at Toast, so you will help navigate competing roadmaps, set clear success criteria, and hold delivery against contractual commitments.
- Champion field research & validation: Spend time with mid-market customers in all international markets to learn about their operational workflows, painpoints, and opportunity areas. Represent the voice of this segment at the Toast leadership level.
- Data: Develop and track key metrics and KPIs across the customer journey
- Define pricing, packaging, and go-to-market strategy with Product Marketing, Sales, and Operations; identify commercial models that fit restaurants of different sizes.
- Coach senior PMs and engineers on product development and vendor evaluation.
Do you have the right ingredients? (Requirements)
- ~8+ years shipping complex software products with demonstrated ownership of multi-team programs or a major product portfolio
- Proven track record taking a product from discovery through prototype and pilot to scale.
- Exemplary stakeholder management and ability to align external partners and internal stakeholders, especially on high-visibility initiatives.
- Communication & influence. Clear, persuasive written and verbal communication; able to synthesize technical tradeoffs and business value for executives and partners.
- At least Bachelors degree required.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
People Are the Secret Ingredient in Our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Skills Required
- Approximately 8 or more years shipping complex software products, with ownership of multi-team programs or a major product portfolio
- Proven experience taking products from discovery through prototype, pilot, and scale
- Demonstrated stakeholder management and ability to align external partners and internal stakeholders on high-visibility initiatives
- Strong written and verbal communication skills, including synthesizing technical tradeoffs and business value for executives and partners
- Bachelor’s degree
What the Team is Saying
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Toast Compensation & Benefits Highlights
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Leave & Time Off Breadth — Flexible PTO, paid company holidays, generous paid parental/family/medical leave, and a paid sabbatical after five years are core parts of the package. U.S. materials also highlight a robust time-off baseline as of 2026.
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Parental & Family Support — Sixteen weeks of paid parental leave for all parents with additional weeks for birthing parents, plus fertility and family-forming support (e.g., Carrot), are emphasized. Subsidized backup child and adult care further supports caregivers.
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Wellbeing & Lifestyle Benefits — No‑cost mental‑health therapy/coaching, a wellness stipend, and financial education expand support beyond core insurance. Professional development reimbursement, work‑enablement stipends, and volunteer/donation programs round out lifestyle-oriented offerings.
Toast Insights
What We Do
Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business, including point of sale, payments, supplier management, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants increase revenue, streamline operations and deliver amazing guest experiences.
Why Work With Us
Our recipe for an awesome workplace: One splash of friendship A dollop of impact A sprinkle of no hierarchy & A heavy spoonful of individuality Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work. *100% Sunday scary free
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Toast Teams
Toast Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
