Principal Product Designer, Local Services

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
The Local Services team builds for the needs of sellers who sell their time and expertise. We ensure that our products are remarkable for Services, the largest seller base by count and GPV for Square. This team looks after the largest non-POS surfaces for Square including Invoices, Appointments and Virtual Terminal to help them from first inquiry to booking to payment to re‑engagement with a customer.
We're looking for a designer with deep reserves of curiosity, optimism, and taste to partner closely with design, product and engineering talent on our team and across the company. You're at home when cutting through complexity, embodying the voice of the seller, and inspiring others through your vision of what's possible. As one of the most senior designers on the team, you'll lead bigger projects from vision to shipped product, while raising the bar of execution and ambition.
You Will

• Collaborate with Designers, Product Managers, Engineers, and Data Scientists to shape a vision and roadmap that up-levels the quality of the product experience for our customers
• Propose design and product opportunities, promote them across the organization, and own projects from concept through release
• Promote design excellence through mentorship, feedback, and knowledge sharing
• Maintain a principled, customer-centric approach throughout each project, using data, insights, and experience to inform decisions
• Experiment with new design tools, methodologies, and approaches to improve the design process and inspire creativity
• Foster a culture of experimentation and creativity, and build connections across teams and disciplines

You Have

• 12+ years of relevant Product design experience
• A portfolio demonstrating exceptional UX craft, vision, systems design, and prototyping skills
• Experience as an influential design leader who ships impactful, strategic work-including multi-year visions to iterative releases
• Strong design point of view and understanding of how to balance the needs of the customer with that of the business
• Excellent storytelling skills, and a 'show don't tell' approach to aligning teams around a shared vision
• A strong drive to continuously learn and grow, particularly in leveraging AI and emerging technologies to enhance workflow efficiency and optimize team processes

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$251,600 - $377,400 USD
Zone B:
$251,600 - $377,400 USD
Zone C:
$251,600 - $377,400 USD
Zone D:
$251,600 - $377,400 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.