Principal ICT Officer - Operational Lead

Number of Vacancies:

1

Time Type:

Full time

Worker Type:

Regular

Proposed Interview Date:

Monday, September 21, 2026

Hours of Work:

37

Hiring Manager:

Paul Stephenson

Contact Number: 

01482 614584

Job Description Summary:

This is a Full Time Permanent Position
Interviews will take place week commencing 21 September 2026
ROLE AND PURPOSE
Under the direction of the Team Manager ensure that End User devices and business systems utilisation meets with the business and/or technical requirements. This will enable a stable, secure, reliable, cost-effective and manageable ICT environment that is in line with the Council’s ICT strategy, business and technical needs.
Work in conjunction with various teams in devising and implementing project based solutions for, but not limited to, business systems, desktop related hardware and peripherals.
Lead the desktop related operational functions, including Asset Management, site visits, builds, store room and stock management.
PRINCIPAL ACCOUNTABILITIES:

1. Customer Focus – Deputise for the Team Manager when directed. Ensure operational performance is in line with agreed SLA targets and the network availability remains.
2. Support the development of new services by providing input specifications, business cases and changes.
3. Provide expert 2nd/3rd line support for all end user service related calls, including co-ordination of resources.
4. Performance Management – Ensure desktop related hardware and peripherals availability and call performance is in-line with agreed targets.
5. Statutory Obligations – Work with services to ensure they are able to effectively use ICT systems to meet their Statutory Obligations in a continuously changing environment. Contribute to the ongoing PSN requirements.
6. Provide an escalation point using expert technical skills to act as guardian / custodian of key End User Services components ensuring process and best practice are adhered to by teams who undertake operational processes.
7. Proactive monitoring of desktop estate to ensure availability targets are met.
8. Lead functions within the team to ensure delivery to processes and procedures.
9. Specialist knowledge of relevant industry-standard software and hardware technologies (e.g. desktops, laptops, peripherals, business systems, and operating systems).
10. Delivery of project work packages as required. Delivery of technical projects related to End User Services.
11. Functional responsibility for providing operational support coverage for End User Services.
12. Carry out investigations and audit support in all ICT related subjects.
13. Act as custodian / guardian of key End user Services processes and procedures and ensure all documentation is created and maintained across the team.
14. Ensure co-ordination, where necessary, activity associated with resolving complex system faults, supplier upgrades and the provision of remote access facilities for 3rd party support. Oversee and participate in provision of a service desk function to support users of Housing systems, ensuring adequate resources are available to meet the demand for support.
15. Contribute, as required and as appropriate, in the event of a Major ICT Incident, Disaster Recover or Cyber Incident.

NC4130.Principal ICT Officer (Operational Lead) End User Services.docx

Compensation Grades:

GRADES 9.

Pay Ranges:

£39,862.00 - £42,839.00

Job Classifications:

2- Basic with BPSS - (Disclosure and Barring Service (DBS)), 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Benefits of Working of Hull City Council:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities

Please ensure that you complete and submit your application by midnight prior to the closing date. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description. 

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply. 

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Online searches, including social media, may be carried out as part of the recruitment process.