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At Xero, we’re here to help you supercharge your business.
The Role
The Principal Engineer will lead site reliability engineering efforts at Xero, influence engineering excellence, and manage cross-functional relationships to enhance service reliability.
Summary Generated by Built In
Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
About the role
As a Principal Engineer within the Site Reliability Engineering team at Xero, you will be a figurehead within your portfolio, providing leadership in how SRE influences across Xero to provide the most reliable experience for our customers. Leaders, engineers and teams you work with will aspire to emulate you and the people around you will grow in capability and confidence by working with you!
You’ll be a strong communicator with the ability to influence others in a human way, you will take ownership of your portfolio and guide your team to greatness. You'll come with strong business acumen and stakeholder management capabilities, the ability to solve cross-organisation engineering challenges using influence rather than authority to enact change.
We're looking for an expert and evangelist in modern SRE principles as a fundamental requirement for this role; in addition we value people with a broad set of skills, who can share their wealth of knowledge with others to drive change and growth at Xero.
About the team
In Site Reliability Engineering (SRE), we drive and influence Xero to provide the most reliable experience for our customers. We are a global team based across New Zealand, Australia and the USA.
In SRE at Xero, we combine software and systems engineering to enable engineers across Xero to build and support products that are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions.
We strive to maximise the impact of post incident learning across the organisation to improve the reliability and robustness of the Xero platform, while providing enablement and training across observability, reliability engineering, incident management and service ownership.
We also enable engineers across Xero through developing, supporting and integrating a collection of proprietary and off the shelf tooling to enable incident management and response, incident analysis and learning, monitoring and observability and resource ownership. We surface data and metrics, and provide detailed insights across operational health, production operations and developer productivity.
You'll come with a wide range of skills, including exposure to:
- Reliability and distributed systems engineering, including running complex systems at large scale
- Strong strategic delivery experience in either software engineering or platform engineering
- Experience working in environments with more advanced security and networks
- Applying systems thinking and systems engineering to the engineering environment
- Experience applying AI/ML and advanced analytical techniques to drive operational improvements and predictive reliability
- Advanced experience in logging, monitoring and observability of distributed systems, including troubleshooting and service level objectives
- Leading incident management and response, including complex and high severity incidents; post incident reviews, incident analysis and learning from incidents
- Strong hands on experience in DevOps, continuous delivery, CI/CD, automated quality and safe deploy and release at scale
- Experience with the implementation and support of SaaS developer tooling commonly used for observability and incident management, such as New Relic, Sumo Logic and/or PagerDuty.
You'll lead engineering excellence by:
- Taking a multi-year, industry leading perspective, you will ensure that our products are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions
- Building deep cross-functional relationships at all levels of the organisation, breaking down silos to influence for the best reliability outcomes for Xero
- Through curiosity and thoughtful questioning, you will engage in productive challenge, manage different viewpoints and move critical company priorities forward
- Working between multiple levels, you will influence technical and engineering strategy and direction while also remaining connected to the day to day engineering challenges
- Lifting team and individual performance through coaching and mentoring, goal clarity, feedback and removing barriers
- Developing a team culture of ownership through role modelling, empowerment, continuous improvement, experimentation and feedback
- Analysing complex challenges, facilitating collaborative problem solving and navigating obstacles efficiently
- Translating strategy and organisational and engineering needs into a technical vision and roadmap across the domain, and being a key driver in implementing that vision over time
- Providing thought leadership and guidance on security, scalability & performance, monitoring & alerting, analytics, documentation and quality
Why Xero?
Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond. Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, employee resource groups, wellbeing programming and allowances, medical, dental, vision, and disability insurance, fertility and family forming financial support, 401k contribution matching, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks and break areas, flexible working, career development and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Top Skills
Ci/Cd
Incident Management
Logging
Monitoring
New Relic
Observability
Pagerduty
Reliability Engineering
Saas Tooling
Service Ownership
Sumo Logic
What the Team is Saying
Rose
Health, Safety, Security & Environment Advisor
Sophia
Senior Account Manager
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The Company
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
We believe that by simplifying the complex we're not only making life better for small business, we’re helping to create a stronger, more vibrant economy. When you join this team, you’re impacting local communities, on a global scale. Being a Fast Co. Best Workplace for Innovators is a direct reflection of our creative, curious culture.
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Xero Teams
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About our Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
Typical time on-site:
Flexible
Wellington, NZ
Singapore
Auckland, NZ
Brisbane
Calgary
Denver, CO
Melbourne (HQ)
London, GB
Napier, NZ
New York, NY
San Mateo, CA
Sydney, NSW
Toronto, Ontario
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