On Xero's leadership team, you’ll find a group of risk-takers and industry veterans who are eager to see their company succeed. Backed by years of experience in finance, technology and other sectors, these individuals are united by a passion for what they do, making them the perfect group of individuals to carry out the company's current plans to expand its global footprint — and impact the lives of even more customers.
Xero
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Leadership
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Cloud • Fintech • Information Technology • Machine Learning • Software
Lead global workforce planning and optimisation for Customer Experience, designing AI-augmented, real-time resource orchestration. Build predictive models, implement intraday rebalancing and automation, advise senior leadership on headcount and org design, and manage a distributed team to ensure optimal, 24/7 customer support coverage.
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead global workforce planning and optimisation for Customer Experience, designing AI-augmented, real-time resource orchestration. Build predictive analytics and automated intraday re-balancing, advise senior leaders on headcount and organisational design, partner with tech vendors, and ensure 24/7 optimal staffing across regions to maximise customer impact.
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead the Enterprise Identity team to enhance IAM systems, integrate SSO using Okta, and develop automation for operational efficiency.
