On Xero's leadership team, you’ll find a group of risk-takers and industry veterans who are eager to see their company succeed. Backed by years of experience in finance, technology and other sectors, these individuals are united by a passion for what they do, making them the perfect group of individuals to carry out the company's current plans to expand its global footprint — and impact the lives of even more customers.
Xero
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Xero Leadership Team
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Cloud • Fintech • Information Technology • Machine Learning • Software
Provide high-quality, empathetic support to Xero users across phone, email, and chat. Handle accounting and bookkeeping queries, record case details in Salesforce, escalate as needed, and make proactive outbound calls. Meet quality and productivity targets while working assigned evening and weekend shifts, staying up-to-date with product changes and training.
Cloud • Fintech • Information Technology • Machine Learning • Software
Provide empathetic, high-quality support for Xero users across phone, email, and chat. Manage inquiries end-to-end, log case details in Salesforce, escalate unresolved issues, make proactive outbound calls, and meet quality and productivity targets while staying current on product changes and training.
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Customer Experience Specialist, you will support small business owners by providing guidance, troubleshooting, and utilizing tools to enhance their experience with Xero's features.
