On Xero's leadership team, you’ll find a group of risk-takers and industry veterans who are eager to see their company succeed. Backed by years of experience in finance, technology and other sectors, these individuals are united by a passion for what they do, making them the perfect group of individuals to carry out the company's current plans to expand its global footprint — and impact the lives of even more customers.
Xero
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Xero Leadership Team
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Cloud • Fintech • Information Technology • Machine Learning • Software
Manage a portfolio of accounting and bookkeeping partners to drive retention, platform adoption, revenue growth, and subscription expansion. Conduct business reviews, create success plans, identify churn risks, and position Xero capabilities including payroll, bill pay, analytics, and AI tools. Use Salesforce CRM for account health, forecasting, and pipeline management while collaborating with consultants, sales operations, marketing, finance, and customer experience teams.
Cloud • Fintech • Information Technology • Machine Learning • Software
Leads strategic regional communications and public relations programs across New Zealand, building Xero’s local brand and engaging media, accounting partners, small businesses, and stakeholders. Advises executives on thought leadership, policy commentary, reputation management, and sensitive communications. Translates complex business and technology topics into compelling narratives, collaborates with marketing, legal, and regional teams, and uses communications analytics to measure impact.
Cloud • Fintech • Information Technology • Machine Learning • Software
Own the customer experience for new small-business subscribers through their first 90 days. Conduct product demonstrations, discovery sessions, webinars, and onboarding activities covering bank feeds, invoicing, bills, and reconciliations. Track interactions and customer progress in CRM systems, identify ecosystem-app opportunities, facilitate handoffs, and provide feedback to improve onboarding, adoption, retention, and growth.
