MYOB

Principal AI Experience Designer

Posted 10 Days Ago

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Melbourne, Victoria, AUS

Hybrid

Expert/Leader

Information Technology • Software

The Role

Leads MYOB’s AI experience design strategy and delivery, shaping intuitive, ethical, and cohesive AI-powered product experiences. Partners with design, research, product, engineering, and brand leaders on complex projects involving agentic workflows, next-generation interfaces, automation, and adaptive experiences. Establishes UX, UI, service, and design-system patterns; promotes craft excellence and innovation; coaches teams; and connects customer insight, data, design, and business outcomes.

Summary Generated by Built In

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

About the role:

We’re reimagining the next generation of MYOB’s experience. This experience is the intersection of AI, automation, insight and human behaviour and value come together to keep our customers in flow and doing that they love most when it comes to running their business.

As our Principal AI Experience Designer, you’ll help us shape how our customers see, feel, and trust AI inside our products.

You’ll help us define and execute our AI experience Strategy along with the other Design Leaders. You will help lead the evolution of our UX, UI, and service patterns to build experiences that feel intelligent, human, and beautifully cohesive. You’ll connect the dots between brand, product, data, and design systems to bring AI to life in ways that are useful, ethical, and distinctly MYOB.

Drive and deliver the customer experience vision

You’ll play a pivotal role in our design leadership group, partnering closely with Group Design Managers, Research, Product, Engineering, and Brand to:

Define the vision for MYOB’s AI-first experience.
Drive strategic, complex design projects that explore new interfaces, agentic workflows, and next-generation UI.
Elevate craft excellence, creative experimentation, and design thinking across teams.
Work to lift the profile of MYOB as an innovation-led organisation in the community.
Coach the wider business in the value and skills required to create exceptional AI-first design experiences for our users

The skills you'll need:

Strong in UX/UI/Product Design, with deep experience leading cross-functional projects from discovery through delivery.
Proven record designing or leading AI-powered, data-driven, or highly interactive products.
Strong skills in interaction design, visual design, and prototyping with emerging tools (Figma, Framer, V0, Diagram, etc.) and wider exploration in other AI tools and applications
Experience guiding design systems or component libraries that scale across products.
Proven ability to define strategy, connecting customer insight, data, and design to business outcomes.
Comfort working in ambiguity: simplifying complex workflows and aligning diverse stakeholders.
Strong storyteller and communicator with the ability to make the abstract tangible and influence through design.
Curiosity for AI, agents, automation, and how they reshape experience design.
Experience working with conversational, generative, or adaptive interfaces.

Our Culture & Benefits

At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

🎥 See what it's like to work at MYOB and what we're all about.

🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events

🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers

🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members

🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance

🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more

🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.

We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

Skills Required

Strong UX, UI, and product design experience
Deep experience leading cross-functional projects from discovery through delivery
Experience designing or leading AI-powered, data-driven, or highly interactive products
Strong interaction design, visual design, and prototyping skills
Experience with emerging design tools such as Figma, Framer, V0, or Diagram
Experience guiding design systems or scalable component libraries
Ability to define strategy connecting customer insight, data, design, and business outcomes
Ability to simplify complex workflows and align diverse stakeholders
Strong storytelling and communication skills
Curiosity about AI, agents, automation, and experience design
Experience with conversational, generative, or adaptive interfaces

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The Company

HQ: Cremorne

2,000 Employees

Year Founded: 1991

What We Do

Whether you're just starting out, or running an established enterprise, you can manage your entire business with MYOB. One business management platform, with all your key workflows – from finance and supply chain to employee and project management – MYOB saves you time and money. Wherever your business is headed, MYOB adapts to meet your changing needs. Whilst providing the visibility and confidence you need to make better, more informed decisions. Unleash your business’s potential, with MYOB.