Jobs at MYOB

Provide phone and email technical and application support for accountants and accounting practices using MYOB tax products across Australia and New Zealand. Troubleshoot applications and workflows, resolve customer issues, collaborate with product, development, and support teams, and meet performance objectives. The role requires strong communication, empathy, active listening, problem-solving, and collaboration. Training and mentoring are provided.

Provide phone and email support to accountants and accounting practices using MYOB tax products. Troubleshoot applications and workflows, deliver accurate and timely technical assistance, collaborate with product, development, and support teams, and meet customer service and performance objectives. Training and mentoring are provided.

Leads performance and operations for MYOB’s SME and Practice business, driving growth, retention, subscription expansion, forecasting, and commercial decision-making. Converts data into actionable insights, improves operational efficiency through automation and AI, and leads strategic initiatives from concept to measurable results. Builds cross-functional alignment with Customer, Finance, Product, and Data leaders while developing a high-performing Performance & Operations team.

Leads performance and operations for MYOB’s SME and Practice business, aligning growth, retention, strategy, and operational execution. Uses data to drive commercial decisions, improve customer outcomes, identify automation and AI opportunities, and increase productivity. Owns performance reviews, forecasting, planning, retention metrics, strategic initiatives, and business change. Partners with senior leaders across Customer, Finance, Product, and Data while building and developing a high-performing operations team.

Drive growth through MYOB’s strategic partnerships channel by developing joint go-to-market strategies, integrated campaigns, partner marketing plans, campaign assets, and performance optimization. Collaborate with external partners, Sales, Product Marketing, and Design to increase customer acquisition, engagement, and revenue. Identify new partnership opportunities and help scale channel marketing strategies.

Drive customer acquisition, engagement, and revenue through MYOB’s strategic partnerships channel. Develop joint go-to-market strategies, integrated multi-channel campaigns, partner marketing plans, campaign assets, and performance optimization initiatives. Collaborate with external partners, Sales, Product Marketing, and Design to execute commercial programs, strengthen relationships, identify partnership opportunities, and scale channel marketing strategies.

Supports commercial and sales operations by improving territory planning, quota allocation, compensation execution, forecasting, reporting, and sales incentive programs. Analyzes multi-channel customer and sales data, presents performance insights to leadership, maintains CRM and sales-tool data integrity, and drives process improvements through simplification, standardization, and automation.

Develop accounting and tax content for MYOB’s practice product, translating accountant workflows, regulatory requirements, and industry needs into high-quality online tools. Responsibilities include supporting workpapers, financial reporting, tax returns, compliance implementation, collaboration with development and product teams, and engagement with regulatory bodies such as ATO and IRD. The role also applies AI-enabled development tools, facilitates workshops, and solves business problems through technical accounting solutions.

Develops accounting and tax content for online practice-management products. Applies bookkeeping and accounting expertise to workpapers, financial reporting, and tax-return solutions; translates regulatory requirements from bodies such as ATO and IRD into product content. Collaborates with accountants, developers, business stakeholders, and product managers, using technical problem-solving, facilitation, and workshop skills to improve compliance and user satisfaction.

Develop accounting and tax content for MYOB’s Practice product, translating accountant workflows, regulatory requirements, and compliance needs into online workpapers, financial reporting tools, and tax-return solutions. Collaborate with accountants, product managers, developers, regulatory bodies, and industry leaders. Apply accounting expertise and AI-enabled development tools to solve business problems, facilitate workshops, and support high-quality product delivery.

Build and maintain scalable full-stack solutions for MYOB’s SME onboarding and dashboard experiences. Contribute across the software development lifecycle, including design, coding, testing, deployment, monitoring, and optimization. Collaborate with engineers, architects, and cross-functional teams, use CI/CD and automation, apply AI-assisted development practices, and mentor fellow engineers.

Leads product and commercial strategy for MYOB’s Practice portfolio, including AI-powered workflows and AI-enhanced product development. Oversees roadmap planning, customer discovery, experimentation, investment prioritization, product performance, and cross-functional alignment. Manages and develops Product Managers while influencing senior stakeholders and driving customer and commercial outcomes in a B2B SaaS environment.

Lead the product and commercial strategy for MYOB’s Practice portfolio, overseeing product managers and driving AI-powered customer workflows. Translate strategy into roadmaps, lead customer discovery, prioritize investments using data, develop high-performing product teams, champion responsible AI adoption, and align senior stakeholders across Design, Technology, Data, and Product Marketing.

Lead and grow MYOB’s mid-market expansion sales function for Acumatica customers. Manage, coach, and develop Expansion Specialists; build scalable upsell and cross-sell processes; identify customer growth opportunities using commercial and performance data; deliver targeted expansion campaigns; and collaborate with Customer Success, Product, Marketing, Solutions Consulting, and Commercial Operations to increase expansion ARR.

Lead and grow MYOB’s mid-market expansion sales function for Acumatica customers. Manage, coach, and develop Expansion Specialists; build scalable upsell and cross-sell processes; identify growth opportunities using customer and performance data; deliver targeted expansion campaigns; and partner with Customer Success, Product, Marketing, Solutions Consulting, and Commercial Operations to drive expansion ARR.

Manage payments and incoming funds for a novated leasing portfolio, allocate receipts, reconcile bank, trust, and general ledger accounts, investigate discrepancies, support month-end close and reporting, maintain audit and compliance records, and improve finance processes. The role works with internal teams, financiers, dealers, and other partners while ensuring transactions are accurate, timely, and compliant.

Manage payments and incoming funds for a novated leasing portfolio, allocate receipts, reconcile bank, trust, and general ledger accounts, investigate discrepancies, support month-end reporting, maintain audit and compliance records, and collaborate with financiers, dealers, internal teams, and partners. The role also contributes to improving finance processes, controls, and team workflows.

Lead and support one or more technology squads, combining engineering leadership with coaching and mentoring. Drive delivery of product and technology roadmaps, establish service level objectives, collaborate with leaders, balance short- and long-term outcomes, and ensure compliance with development and security standards.

Lead HubSpot RevOps work to design and optimise sales processes, configure workflows/dashboards/properties, deliver reporting for revenue predictability, enforce CRM data governance, and document business requirements.

Senior HubSpot RevOps Analyst to administer HubSpot Sales Hub: design and automate sales processes, configure workflows, dashboards and properties, ensure CRM data governance, deliver reporting for revenue predictability, and document business requirements to support sales and customer success teams.