Principal, Account SE

SE Core AI/Data Job Description

Also known as a “Pre-Sales Consultant” or “Sales Consultant,” the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company’s technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.

What roles are we looking to fill in Solutions Engineering?

The SE team is organized into several smaller teams based on the products they are selling and the industry/vertical they are selling into. These teams exist in both the Commercial (small to mid-sized accounts) and Enterprise (largest) market segments and on the following industry/vertical oriented teams (any of them):

Your Impact in our tea

• We are looking for individuals who are completely motivated by the new world of AI and Data, who can work autonomously, innovate, challenge, collaborate, communicate, learn and problem solve.

• We are looking for people who define themselves as curious, with a passion for innovation and constant self-improvement, who claim to be creative and able to explore, and to iterate and deal with change and ambiguity. 

• We are looking for team players, always willing to help but also able to multi-task, prioritise and manage their time effectively

• Understand the customer’s needs, and establish Salesforce’s product as the best solution that solves our customer’s challenges

• Build and present customized demos of Salesforce products

• Convey deep knowledge of the customer’s technology as it pertains to Salesforce’s solutions

• Participate in all appropriate product, sales, and procedural trainings and certifications to acquire and maintain the knowledge necessary to be effective in the position

• Attain quarterly and annual objectives assigned by management

• Ability to travel based on territory alignment and region

Qualifications

• Experience at Solution Engineer/Pre-sales Engineer/Customer Success or similar role

• Solid presentation and communication skills

• Ability to work as part of a team to solve technical problems in varied environments

• Knowledge of related applications, relational database and web technology

• Knowledge of related applications, the AI landscape, and other cloud technology

• Knowledge of relate

• Experience in AI, automation, Generative AI Strategy and LLM-based Autonomous Agents

• Established and experienced pre-sales professional, ideally previous experience as a Sales Engineer/Architect for a CRM/AI company or similar technology

• Ability to build impactful assets, demonstrations, prototypes

• Skills and track record on project delivery in a customer environment

• Team delivery, working with large groups in pressurized environments to deliver challenging complex proposals, solution designs and solutions

• Continuous learning attitude with a demonstrated history of self-enablement and advancement in both technology and behavioural areas.

• Ability to communicate efficiently up, down and across an organization, summarizing concepts, scenarios and situations to senior internal and external individuals and teams, including positioning negative recommendations or proposals.

• Self-management and organizational skills, able to prioritize work based on evaluation of different requirements.