Pricing & Packaging Ops Manager

Posted 38 Minutes Ago
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San Francisco, CA, USA
Hybrid
75-90 Hourly
Senior level
Cloud • Healthtech • Social Impact • Software • Biotech
On a mission to unlock the power of biotechnology and empower our global customers to get to milestones & market faster.
The Role
Manage the cross-functional rollout of pricing and packaging initiatives across systems, sales, customer experience, finance, legal, and enablement. Build internal and external pricing collateral, coordinate CPQ and SKU configuration, conduct competitive pricing research, support ASP and deal analysis, and lead pilot testing. The role ensures rollout timelines, stakeholder accountability, sales readiness, and actionable competitive intelligence.
Summary Generated by Built In

We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

 

RESPONSIBILITIES
  • Project manage execution of the P&P rollout: track workstreams across IT/Systems, Sales Enablement, Deal Desk, CX, Finance and Legal, and flag risks before they slip.

  • Build and maintain internal-facing pricing artifacts: enablement decks, FAQ docs, rollout timelines, and training materials for Sales and CS.

  • Manage the build process for external-facing pricing collateral (pricing pages, one-pagers, sales guides)

  • Partner with Deal Desk and Systems on CPQ configuration, SKU bundling, and contract updates: translate pricing decisions into implementation requirements.

  • Conduct competitive pricing and packaging research: monitor competitor moves, pull public pricing data, and synthesize findings into clear comparisons, not raw notes.

  • Support pricing analysis: pull and organize data for ASP, win rate, and deal size questions, and flag patterns worth a closer look.

  • Manage the pilot testing process: recruit pilot accounts, track feedback, synthesize results into a go/no-go recommendation.

What success looks like:

  • Rollout stays on schedule. Slip risks are anticipated and escalated early with alternatives identified; stakeholders feel heard, managed and know what they own and are accountable for; verbal and written communication is clear and unambiguous.

  • Competitive intel is current and gets used, not filed away. You know where you stand before a pricing decision, not after.

  • Sales needs are anticipated, and enablement materials ship on time so they can be used without follow-up questions.

QUALIFICATIONS
  • 5+ years in pricing, sales/GTM operations, or strategy consulting, with direct exposure to SaaS pricing and packaging.

  • Can run a competitive pricing scan or a basic ASP analysis independently and know what's worth flagging.

  • Experience at a pricing consulting firm, or hands-on experience leading a pricing or packaging redesign at a platform or data products company.

  • Strong project manager skills: direct, succinct communicator; can anticipate what is missing from plans; recommend prioritization and tradeoffs; drives stakeholder ownership, accountability and task closure; .

  • Comfortable working across Product, Sales, Finance, IT and Legal without a formal reporting line into any of them and with .

  • Clear written communicator. Can turn a messy set of inputs into a clean status update or decision doc.

  • Bias for action. Default is to move things forward, not wait for perfect information. 

 

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Skills Required

  • 5+ years of experience in pricing, sales or go-to-market operations, or strategy consulting
  • Direct exposure to SaaS pricing and packaging
  • Ability to independently conduct competitive pricing scans or basic ASP analysis and identify notable findings
  • Experience at a pricing consulting firm or hands-on experience leading a pricing or packaging redesign at a platform or data products company
  • Strong project management skills, including prioritization, tradeoff recommendations, stakeholder accountability, and task closure
  • Ability to work cross-functionally with Product, Sales, Finance, IT, and Legal without direct reporting authority
  • Strong written communication skills and ability to turn complex inputs into clear status updates or decision documents
  • Bias for action and ability to move work forward with incomplete information

What the Team is Saying

Benchling Compensation & Benefits Highlights

  • Healthcare Strength Coverage breadth includes medical, dental, vision, disability and life insurance, FSAs/HSAs, and a dedicated mental‑health program offering no‑cost therapy/coaching sessions for employees and eligible family members. Multiple medical plan options and published plan details signal robust, modern health support.
  • Leave & Time Off Breadth Time‑off policies feature unlimited PTO, paid sick days, company‑paid holidays, and a company‑wide winter shutdown. Employees also reference sabbaticals available after longer tenure.
  • Parental & Family Support Generous paid parental leave and fertility/family‑forming benefits are consistently highlighted. Onsite Mother’s Rooms further support new parents in office locations.

Benchling Insights

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The Company
HQ: San Francisco, CA
605 Employees
Year Founded: 2012

What We Do

Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products. Help us bring modern software to modern science. We’re on Team Science We believe in the promise of science and the teamwork required to fulfill that promise. Whether your background is in science, engineering, business, or another field, you’re on Team Science if you believe in the power of science to solve the world’s most pressing problems.

Why Work With Us

Everyday at Benchling, you’re surrounded by talented people who are really excited about the work they’re doing and the impact they’re having. It’s truly uplifting to work on a product that you can believe in and to work alongside colleagues who are energized by the shared vision of a future with less disease and greater sustainability.

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Benchling Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
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