Jobs at Benchling

Leads pre-sales solution development for Benchling’s enterprise biotech R&D customers. Partners with sales, product, services, and customer stakeholders to discover requirements, model scientific data, design solutions, demonstrate software, address objections, and influence product roadmaps. The role requires life sciences R&D expertise, scientific software experience, trusted-advisor skills, and willingness to travel to customer sites.

Lead pre-sales solution development for enterprise biotech and pharmaceutical R&D customers. Partner with account executives, product leaders, and customers to uncover requirements, model scientific data, design solutions, demonstrate Benchling capabilities, address objections, and influence buying decisions. Create reusable solution content and training, mentor other consultants, and advise on integrations with IT systems, laboratory instruments, and legacy applications. The role requires life sciences R&D expertise, scientific software experience, and 25–30% customer travel.

Drives new business across the Nordics by generating pipeline, managing complex SaaS sales cycles, forecasting revenue, presenting solutions, negotiating agreements, and closing strategic accounts. Builds relationships with technical, business, and executive stakeholders, develops compelling business cases, and collaborates with marketing, product, customer success, and channel teams. Maintains opportunity data in Salesforce and uses structured sales methodologies including MEDDICC.

Leads and develops an Account Management team responsible for renewals, retention, expansion, and net revenue retention across enterprise life sciences SaaS customers. The role oversees renewal forecasting, risk mitigation, customer negotiations, process optimization, cross-functional alignment, and strategic relationships with scientific, IT, procurement, and executive stakeholders. It also drives adoption of AI, automation, CRM, customer success, and analytics tools.

Own the full sales cycle for small biotech and life sciences accounts, including prospecting, pipeline generation, forecasting, discovery, solution selling, business-case development, stakeholder engagement, negotiation, and closing. Maintain accurate Salesforce records and collaborate with Marketing, Product, and Customer Success. The role requires life sciences knowledge, strong communication, sales discipline, and the ability to build new business in a hybrid environment.

Lead EMEA sales and revenue operations, including annual planning, capacity and quota modeling, territory design, forecasting, pipeline reviews, performance reporting, and quarterly business reviews. Partner with sales, finance, marketing, enablement, deal desk, technology, and business intelligence teams to improve processes and productivity. Define and implement AI use cases across go-to-market workflows while driving cross-functional initiatives and scalable operating systems.

Drive new business and revenue growth across the Nordic territory by generating pipeline, managing complex SaaS sales cycles, forecasting accurately, presenting solutions, negotiating with technical and executive stakeholders, and closing strategic accounts. The role also involves account relationship management, collaboration with marketing, product, customer success, and channel teams, Salesforce data integrity, and use of structured sales methodologies such as MEDDICC.

Launch Benchling’s Decision Support AI offering by conducting outbound outreach to customer directors and VPs, delivering product demos, leading workshops, refining messaging, and creating sales collateral. The role will test and scale new AI go-to-market motions, develop repeatable playbooks, and influence the broader field team. Success requires independently managing outbound and demos within six months, presenting confidently to executives, and operating effectively in an ambiguous, evolving environment.

Provides primary on-site technology support for the Boston office and remote teams. Responsibilities include Tier 1 helpdesk support, SaaS administration, IT asset management, device lifecycle management, onboarding, AV and network troubleshooting, SLA monitoring, documentation, and participation in identity, endpoint, security, and technology operations projects. The role also provides occasional EMEA coverage and partners with Workplace, Security, and Engineering teams.

Build and maintain full-stack features for Benchling’s workflow engine, recipes, assays, and related life sciences products. Develop backend services, frontend interfaces, workflow data models, and AI-enabled functionality. Collaborate with engineering, product, design, and AI teams; write tested and documented code; participate in code reviews and on-call support; and work onsite in San Francisco three days per week.

Serve as the primary technical account contact for enterprise life sciences customers after go-live. Manage Success Package delivery, customer relationships, escalations, adoption risks, Benchling tenant configuration, and optimization projects. Develop project plans, coordinate with Customer Success, Professional Services, Support, and Sales, and advise stakeholders ranging from scientists to executives. Maintain product expertise and execute sprint-based accelerators that improve customer workflows and platform usage.

Leads Benchling’s EMEA Professional Services organization, overseeing enterprise software implementations, delivery quality, customer satisfaction, staffing, partner performance, forecasting, and financial outcomes. Builds and develops distributed teams across Europe, manages systems integrator relationships, supports sales and commercial scoping, and engages executive stakeholders at biotech and pharmaceutical customers. The role also drives AI-enabled delivery practices and ensures successful deployments in complex, validated, and regulated environments.

Leads the EMEA professional services organization, overseeing enterprise software deployments, delivery quality, customer satisfaction, team development, partner performance, SOW economics, staffing, forecasting, and executive client engagement. The role builds and manages distributed teams across Europe, collaborates with Sales and Customer Experience, supports regulated life sciences customers, and promotes AI-enabled delivery practices.

Leads a regional product support team, overseeing staffing, coaching, escalations, incident management, customer communications, and support operations. Partners cross-functionally to improve incident processes, analyze support metrics, maintain product knowledge, and adopt AI tools that improve efficiency. Represents Support in customer-facing settings and helps build scalable enterprise support practices.

Manage post-sale customer success for Benchling’s life sciences SaaS platform. Use customer usage data and telemetry to identify risks, improve adoption, and drive value realization. Advise customers on Benchling features, AI capabilities, and scientific workflows; lead adoption campaigns, health checks, maturity programs, and executive business reviews. Collaborate with Sales, Product, and Professional Services while developing customer strategies and specialized expertise.

Create and refresh technical, persona-specific marketing content for biotech and life sciences audiences, including product briefs, case studies, white papers, blogs, and gated guides. Partner with Demand Generation, Sales, and other stakeholders to develop customer stories and pipeline-driving assets. Use AirOps and other AI tools to draft and edit content at scale, while optimizing web content for SEO and AEO. This is a five-month, part-time hybrid contract requiring management of multiple concurrent projects.

The Financial Analyst supports the Sales organization through budgeting, forecasting, commission calculations, and financial performance analysis, while driving strategic initiatives and ad-hoc projects.

Own the direction and roadmap for Benchling’s Schemas platform, including schema types, computed fields, fieldsets, constraints, static properties, and data versioning. Develop customer personas and jobs-to-be-done, translate customer needs into product requirements, and partner with Engineering, Design, Customer Experience, Sales, Marketing, and other product teams. Champion structured data as the foundation for AI capabilities while balancing platform stability with incremental delivery.

Own the prioritization, roadmap, and product direction for core infrastructure teams. Translate engineering constraints, customer needs, and business priorities into outcome-focused decisions; conduct customer discovery; define requirements; coordinate across organizations; track reliability, cost, adoption, and developer productivity metrics; and partner on cloud economics, forecasting, vendor strategy, and infrastructure investments.

Leads Benchling’s enterprise applications function, owning the SaaS portfolio, architecture, integrations, platform lifecycle, and vendor strategy. Oversees revenue and finance systems programs, including quote-to-cash, pricing, packaging, and billing. Drives automation, AI adoption, self-service, audit-ready SOX controls, and measurable operational efficiency. Partners with Finance, Sales, RevOps, People, Legal, and CX leaders while developing the applications team and contractor bench.