At Mukuru, great ideas only matter if they’re delivered well. As a Portfolio Coordinator, you’ll be the engine behind how projects move from concept to completion ensuring structure, visibility, and impact across the business.
Why this role mattersYou’ll sit at the centre of our project ecosystem, connecting teams, processes, and data. Your work will ensure that strategic initiatives, operational priorities, and governance standards all come together seamlessly helping us deliver better, faster, and smarter.
What you’ll doKeep the portfolio moving
- Coordinate projects across business areas, ensuring alignment with PMO frameworks and standards
- Track project progress from intake to delivery, identifying risks, delays, and gaps
- Maintain a single source of truth for all project data and reporting
Own governance and structure
- Ensure compliance with stage-gates, documentation, and delivery practices
- Support project intake, validate submissions, and maintain high-quality artefacts
- Drive consistency in how projects are managed across the organisation
Be the Asana expert
- Act as the go-to Asana Champion, ensuring data accuracy and usability
- Optimise workflows, boards, and reporting structures
- Support automation, clean-up, and continuous improvement of the platform
Support critical initiatives
- Coordinate Business Continuity Planning (BCP) and OHS initiatives
- Maintain registers, track progress, and ensure audit readiness
- Support strategic and operational projects when needed
Drive insight and improvement
- Build reports and dashboards that give leadership clear visibility
- Identify opportunities to improve PMO processes and governance maturity
- Coach teams on best practices and help embed strong delivery discipline
- 3–5 years’ experience in project/portfolio/PMO coordination
- Strong working knowledge of project management methodologies
- Hands-on experience with Asana, Excel, or similar tools
- Excellent organisational skills with the ability to manage multiple priorities
- Strong communication skills and confidence working with cross-functional teams
- Highly detail-oriented with a passion for structure and organisation
- A natural collaborator who can connect people and processes
- Proactive mindset—you spot gaps and fix them before they become problems
- Comfortable working in a fast-paced, evolving environment
- Interest in fintech, operations, and large-scale project delivery
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
Skills Required
- 3-5 years' experience in project/portfolio/PMO coordination
- Strong working knowledge of project management methodologies
- Hands-on experience with Asana, Excel, or similar tools
- Excellent organisational skills with the ability to manage multiple priorities
- Strong communication skills and confidence working with cross-functional teams
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
