Managed Service Quote Operations Associate

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

As Managed Service Quote Operations Associate you will be responsible for the timely and accurate production of high volume / small value customer facing quotes. The role involves receiving requests from customers or sales, liaising with internal and external suppliers to obtain cost inputs and generating client pricing before quote production.

You will working as part of a fast paced team who are diligent in their approach, operate to a high standard and have a right first time mentality. You will liaise with various levels of stakeholders, including but not limited to internal business units, external vendors, suppliers and customers, ensuring relationships are built, maintained and enhanced.

You will be involved in the investigation and resolution of queries. Acting with integrity and in collaboration with various business stakeholders.

Suggesting and supporting initiatives that drive improvements to the way we operate, demonstrating a balanced flexibility, curiosity and a passion to engage.

What you will do

• Quote generation for Managed Services contracts, as per the small orders definition
• Production of new, renewal and change request Managed Services contracts, as per the small orders definition
• Liaising with suppliers, vendors and 3rd parties, including the use of portals, tools and a standardised price book
• Collaboration with Sales Operations for processing of Managed Services contracts, as per the small orders definition
• Liaise with purchasing and contract management teams for ordering of any 3rd party services
• On-going administration of existing contracts within the small orders definition
• Liaising with internal departments to confirm vital contract information
• Use of internal tools for account management and order processing (Microsoft Navision, CRM, Great Plains)
• Individual pipeline and forecast management for small orders
• Processing auto-renewals where applicable, no greater than £10k total contract revenue
• Any additional activity as directed by management

What we expect of you

• 1+ years of experience in quotation administration, admin, client management, vendor management, reseller management or related role.
• Quotation management: Strong understanding of Quotation Management, Quotation Renewals, Quotation Cancellations, Building New Quotes and Amendments.
• Stakeholder Management: Experience in building relationships and engaging with multiple internal business units and support functions, supporting vendors and valued resellers or suppliers.
• Technical skills: Proficient in using CRM systems, ERP solutions, Microsoft office and reporting tools.
• Quotation Processing: Preparing accurate quotes in a timely manner for pricing and builds estimates for listings by gathering information and analyzing material and job costing. Possessing strong numerical skills, analytical mindset and attention to detail.
• Quality control: Experience in quality control or compliance checking for: quote requests, addition or removal of lines from existing quotes, cancellation of quotes and renewal of existing quotes. Working within a system-based work queue to identify tasks and objectives ready for review.

Essential Attributes:

• Detail-Oriented: Pay close attention to details, be well organisation and able to prioritise, insuring accuracy and efficiency in everything you do.
• Strong Communication Skills: Effective communication is essential when dealing with stakeholders
• Tech-Savvy: Must be comfortable using various software tools, including a CRM, Microsoft Office and basic troubleshooting skills are critical.
• Organized and Prioritization: Ability to juggle multiple tasks. Being organized and prioritising work to ensure deadlines to a high level of accuracy.
• Adaptability: Be adaptable and open to learning helps.
• Team Player: Collaboration is key as you work alongside colleagues, fostering and engaging in a positive work environment.
• Problem-Solving: Demonstrate good problem-solving skills allowing you to find solutions efficiently.

CDW is committed to being an AI-fluent organization

We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities.

As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.