Porter (Full-Time)

Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! And Hilton was voted the #1 Best Workplace in Australia in 2025 according to Great Place To Work!

Why you will love working for Hilton!

• 110 exceptionally discounted travel nights per year for you, your friends or family to enjoy at any of our 9000+ hotels located in 141 countries and territories around the world.
• Discounts of up to 25-50% on products and services in participating Hilton outlets
• Extensive range of career development opportunities including access to Hilton University training, offering more than 3000 free learning programs
• Bonus Annual Leave days after 2 years
• Unwavering focus on creating an inclusive environment offers growth opportunities, is driven by purpose, and allows team members to bring their best, most authentic selves to work.

ABOUT HILTON SYDNEY

Iconic 598-room Hilton Sydney is located in the heart of Sydney’s CBD and is steps from Town Hall station and the QVB Light Rail stop. Amongst our operations, we are home to signature restaurant Glass Brasserie, heritage listed Marble Bar and we are the leading destination for Conferences & Events with one of the largest conferencing spaces in Australia.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be assisting them with their luggage and escorting them to their rooms. You will work closely with the front office, concierge, and other departments to ensure guests’ needs are met promptly and professionally. As a Porter, you’re not just greeting guests upon arrival - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Guest Welcome & Assistance:  Greet guests, assist with luggage, and escort them to rooms while providing hotel and local information.
• Luggage Handling:  Safely manage guest luggage and ensure proper delivery and storage.
• Room Orientation & Departure:  Introduce room features and assist with luggage during check-out.
• Transportation Coordination:  Support valet, airport transfers, and other transport needs in collaboration with the front office and concierge.
• Service & Conduct:  Maintain a professional appearance and deliver exceptional customer service.
• Cross-Department Support:  Communicate guest needs to relevant departments and assist with room moves or special requests.
• Issue Resolution:  Address guest concerns promptly and ensure a smooth stay experience.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• 1–2 years of experience in guest services or bell attendant roles, preferably in hospitality
• Strong communication and interpersonal skills with a guest-focused mindset
• Physically fit to lift and carry luggage safely
• Professional appearance, positive attitude, and enthusiasm for service
• Proficient in English; additional languages are an advantage
• Flexible availability, including nights, weekends, and holidays
• Familiarity with hotel amenities, local attractions, and transport options preferred