Exceptional Hospitality Starts with You
In 2027, Waldorf Astoria Sydney celebrates its landmark opening in Australia. As Hotel Manager, under the leadership of General Manager, Marlene Poynder, and as a member of the executive committee, you will be responsible for overseeing the daily operations of the hotel, leading a diverse team of executives and department leaders, inspiring a culture of excellence, financial stewardship and a guest experience that embodies our brand’s promise.
Lead with Sincere Elegance
From the first days of pre-opening to the rhythm of a fully operational hotel, this is a remit of rare scope, reaching across every department and every moment of the guest’s stay.
Your eye for detail and passion for hospitality elevate every aspect of the guest journey. You lead with intent, ensuring experiences are refined and resonant. Data-driven insights and guest engagement metrics inform your decisions, while brand pillars guide your actions.
Financially astute, you support the budget management process and adapt to evolving conditions with agility. You ensure compliance with quality and brand standards, while proactively implementing initiatives that enhance guest satisfaction and uphold our legacy.
Above all, you are a leader others want to follow. You foster a workplace where Team Members feel empowered to grow, contribute and live the values of Hilton – recognised as the World’s Best Workplace by Great Place to Work. Through your leadership, Waldorf Astoria Sydney becomes not just a place to work, but a place to belong.
What You Will Bring to Waldorf Astoria Hotels & Resorts
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every Team Member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
• Luxury Hotel Manager or Director of Operations experience from key global cities
• Proven command of operational excellence and the commercial judgement to complement it
• Outstanding communication, negotiation skills and stakeholder management expertise
• Leadership expertise and development, including exceptional levels of team member engagement
• Demonstrated ability to translate brand into experiences for guests and team members alike
• High proficiency in English; additional languages are a plus
• Ability to work flexible hours, including nights, weekends and public holidays
Skills Required
- Luxury Hotel Manager or Director of Operations experience from key global cities
- Proven command of operational excellence and commercial judgment
- Outstanding communication and negotiation skills
- Stakeholder management expertise
- Leadership and team development expertise
- Exceptional team member engagement skills
- Ability to translate brand values into guest and team member experiences
- High proficiency in English
- Additional language proficiency
- Ability to work flexible hours, including nights, weekends, and public holidays
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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Hilton Offices
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With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
