Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
As a Platform Specialist, you will play a critical role in supporting sales operations by ensuring customer orders are processed accurately, efficiently, and within established service level expectations. You will work closely with Sales, Customer Service, Vendor Partners, and internal stakeholders to manage order execution, resolve issues, maintain account activity, and provide operational support that directly impacts customer satisfaction and business growth.
This position is ideal for a detail-oriented professional who enjoys working in a fast-paced, metrics-driven environment where collaboration, problem solving, and customer focus are essential to success.
What You'll Do- Process and manage customer sales orders, change orders, and related transactions with accuracy and efficiency.
- Review and verify orders to ensure compliance with company policies, procedures, pricing, and licensing requirements.
- Support inside and outside sales teams by providing operational, administrative, and customer support.
- Monitor assigned accounts and overall account activity to identify issues, trends, and opportunities for improvement.
- Prepare and deliver product, service, and licensing quotations for customers and sales teams.
- Manage lead and order activity within assigned territories, customer segments, or business areas.
- Coordinate with Customer Service, Sales Management, Vendor Partners, and cross-functional teams to resolve order and account-related issues.
- Analyze data and generate reports related to sales performance, account activity, operational metrics, and market conditions.
- Troubleshoot non-routine issues, determine appropriate resolutions, and recommend process improvements.
- Provide guidance, support, and informal mentoring to less experienced team members.
- Maintain a high level of accuracy while meeting productivity, quality, and service expectations.
- Associate degree and 3+ years of relevant professional experience; or High School Diploma/GED and 5+ years of relevant experience.
- Experience processing orders, managing transactions, supporting sales operations, or supporting customer accounts.
- Strong attention to detail with a demonstrated ability to maintain accuracy in a fast-paced environment.
- Experience working with multiple systems, tools, and platforms to manage customer or sales-related activities.
- Ability to analyze information, identify issues, and make sound business decisions.
- Strong verbal and written communication skills.
- Proven ability to prioritize competing responsibilities and meet deadlines.
- Proficiency with Microsoft Office applications, including Excel.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Customer-focused mindset with strong organizational and problem-solving skills.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Experience supporting technology, software, cloud, licensing, distribution, or channel sales organizations.
- Experience creating product quotes, pricing proposals, or licensing recommendations.
- Knowledge of CRM, ERP, order management, or sales support systems.
- Experience generating reports, analyzing operational data, and identifying trends.
- Previous experience mentoring, coaching, or training team members.
- Experience working in a metrics-driven sales support or customer operations environment.
- Make a direct impact on customer and sales success.
- Collaborate with talented teams across sales, operations, and customer support.
- Gain exposure to a wide range of products, partners, and business functions.
- Develop new skills and grow your career through continuous learning and professional development opportunities.
- Work in an environment that values teamwork, innovation, accountability, and customer focus.
Let's shape tomorrow.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Skills Required
- Associate degree and 3+ years of relevant professional experience, or high school diploma/GED and 5+ years of relevant experience
- Experience processing orders, managing transactions, supporting sales operations, or supporting customer accounts
- Strong attention to detail and ability to maintain accuracy in a fast-paced environment
- Experience working with multiple systems, tools, and platforms for customer or sales-related activities
- Ability to analyze information, identify issues, and make sound business decisions
- Strong verbal and written communication skills
- Ability to prioritize competing responsibilities and meet deadlines
- Proficiency with Microsoft Office applications, including Excel
- Ability to work independently and collaborate effectively with cross-functional teams
- Customer-focused mindset with strong organizational and problem-solving skills
- Bachelor's degree in Business, Marketing, Communications, or a related field
- Experience supporting technology, software, cloud, licensing, distribution, or channel sales organizations
- Experience creating product quotes, pricing proposals, or licensing recommendations
- Knowledge of CRM, ERP, order management, or sales support systems
- Experience generating reports, analyzing operational data, and identifying trends
- Previous experience mentoring, coaching, or training team members
- Experience working in a metrics-driven sales support or customer operations environment
Ingram Micro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.
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Strong & Reliable Incentives — Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
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Healthcare Strength — Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
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Retirement Support — Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.
Ingram Micro Insights
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
