Platform Manager D2C UK

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
You provide software and application knowledge to support implementation of the given solutions.
How you will contribute
You will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance; collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Working collaboratively with multiple vendors
• Leading complex projects - project management
• Stakeholder management and influencing skills
• Managing infrastructure services delivery, support and excellence
• Working in global IT function with regional or global responsibilities in an environment like Mondelēz International
• Working with IT outsourcing providers using frameworks such as the IT Infrastructure Library
• Working with internal and external teams and leading when necessary

More about this role
As a digital Commerce Technology lead embedded within our Marketing, Sales & eCommerce Product Stream, you will support and drive the D2C platform in the UK&I Business Unit ensuring it delivers measurable value to the business and exceptional experiences to consumers.
How you will contribute
You will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance; collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Platform management, technical product management, or product ownership within a product-centric operating model
• Leading complex platform delivery through agile ceremonies and roadmap execution
• Stakeholder management and influencing skills across business and technology
• Managing external delivery partners and vendor relationships within a platform team context
• Working in global IT functions within a product-centric or platform-line structure
• eCommerce platform ecosystems, integrations, and D2C/B2C digital environments
• Working with internal and external teams and leading when necessary

More details:
Mondelēz International operates a Direct-to-Consumer (D2C) online shop in the UK, selling our iconic Cadbury brand directly to consumers. The D2C Platform Manager is accountable for the end-to-end delivery and operational excellence of this platform, driving future growth through technology enablement.
Embedded within the Marketing, Sales & eCommerce Product Stream and operating under the POET (Product-Centric Operating Model) construct, this role owns the platform roadmap, coordinates the platform team (internal and external), and connects Business teams and stakeholders in Marketing, Sales, Supply Chain and R&D with Mondelēz Digital Services (IT) and external delivery partners.
Key Responsibilities:
Platform Ownership & Value Delivery

• Own the D2C platform roadmap, ticket and change backlog prioritisation, and delivery outcomes in collaboration with the Product Stream Lead and UK&I BU stakeholders
• Define and track OKRs and KPIs aligned to the Product Stream and quarterly delivery commitments
• Ensure platform services are optimized to meet consumer and business demands, monitoring platform performance and availability

Demand & Delivery Management

• Shape, validate, and prioritize demand (epics and user stories) based on business value, technical feasibility, and capacity
• Coordinate with Platform Engineers and external delivery partners to deliver incremental value through agile ceremonies
• Participate in Product Council and Platform Council forums to align cross-platform dependencies and surface risks
• Review business requirements for technical merit and feasibility, partnering with solution architects and platform experts to refine, and delivering implementation estimates

Architecture & Technical Direction

• Partner with the Platform Architect to maintain the platform's technical direction, ensuring alignment with the Global MS&E Product Stream architecture vision
• Oversee technical integrations (payment services, SAP, CRM/Consumer Data, web services, and content systems) ensuring alignment with Enterprise Architecture standards
• Provide insight and guidance to business stakeholders demonstrating how technology solutions can be leveraged to meet eCommerce goals
• Analyze, identify, research, and recommend technology solutions to meet business requirements and IT system standards

Security, Privacy & Compliance

• Be the privacy, security and controls steward for all digital and eCommerce scope of the platform
• Ensure vulnerabilities and incidents are identified, reported, and addressed with appropriate action plans in place, per company guidelines

Stakeholder & Vendor Management

• Develop strong partnerships with BU stakeholders (Marketing, Sales, Supply Chain, Finance, R&D, Quality) as the platform's primary point of engagement
• Manage external delivery partner relationships, including vendor governance, performance management, and commercial oversight
• Represent the platform at Quarterly Planning Meetings and escalate risks/dependencies as needed

Continuous Improvement & Operations

• Monitor platform services in production, identify and resolve operational issues
• Drive platform evolution by identifying technology opportunities, staying abreast of eCommerce trends, and surfacing these as backlog items
• Ensure adherence to development standards, configuration governance, and Agile ways of working

What We're Looking For:
Essential:

• Bachelor's degree (preferably in Computer Science, Engineering, Mathematics, Business Administration or similar) or equivalent industry experience
• Experience in a Platform Manager, Technical Product Manager, or Product Owner role within a product-centric IT operating model
• Substantial experience in the Digital/eCommerce space with strong understanding of D2C/B2C platforms and their ecosystems
• Demonstrated ability to own a product/platform backlog, define OKRs, and drive delivery outcomes through Agile ceremonies
• Experience managing external delivery partners and vendor relationships within a platform team context
• Experience with technology solutions in supply chain, finance, consumer data, payment gateways, and marketing - especially linked to eCommerce
• Very strong communicator and problem solver, with a collaborative can-do attitude to solving challenges
• Comfortable influencing leadership, business and external partners, with excellent interpersonal skills including teamwork, facilitation, and negotiation
• High emotional intelligence to work effectively across diverse personalities, cultures, and organizations
• Comfortable operating within governance frameworks (e.g., Product Councils, Platform Councils, Quarterly Planning)
• Excellent written, verbal and framing skills
• Curiosity and energy to continually learn new technologies, stay appraised of security and regulatory changes, and surface these as opportunities

Preferred:

• Experience working within a product stream / platform line structure (or equivalent product-centric operating model)
• Familiarity with eCommerce platforms (Shopify, Magento, BigCommerce, headless commerce architectures)
• Experience with SEO, PXM, Content Syndication, and eCommerce analytics
• Consumer-Packaged Goods or Food industry experience
• UK market experience
• Agile delivery methods (Scrum, Kanban); Scrum Master or Product Owner certification is a plus
• Preferred experience in D2C and/or B2B eCommerce
• Hybrid model: 3 days per week in the office required

Reporting & Governance

• Reports to: Product Stream Lead - Marketing, Sales & eCommerce (or Platform Line Lead)
• Works within a Platform Team (cross-functional, 5-11 members)
• Participates in: Product Council, Platform Council, Quarterly Planning, Technical Design Authority forums

Hybrid model: 3 days per week in the office required
Relocation Support Available?
No Relocation support available
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Regular
Software & Applications
Technology & Digital