Platform Customer Success Engineer, Data & AI

Posted 25 Days Ago
Be an Early Applicant
Hiring Remotely in Office, Machaze, Manica, MOZ
Remote
Mid level
AdTech • Beauty • Marketing Tech • Retail • Pharmaceutical
The Role
Provide hands-on technical guidance to internal teams adopting the enterprise Data & Analytics platform. Troubleshoot complex cloud and data engineering issues, implement CI/CD and automation, build reusable "golden path" solutions, and drive continuous improvement through feedback to platform engineering. Enable platform setup, API integration, GitHub workflows, and scalable engineering practices to improve developer experience and productivity.
Summary Generated by Built In

Job Location

WARSAW DOWNTOWN OFFICE

Job Description

Are you energized by helping technical teams move faster and solve technical problems? Do you enjoy translating complex platform capabilities into practical solutions that engineers, developers, and analytics teams can actually use?

As a D&A Platform Customer Success Engineer, you will leverage your data expertise to help teams successfully adopt, scale, and optimize solutions on our enterprise Data & Analytics platform. You will combine hands-on expertise in Data Engineering, DevOps, and cloud technologies with a customer-success mindset, supporting users across modern platform capabilities including Databricks, Azure, AI solutions, and data management services.

In this role, you will serve as both a technical data expert and trusted advisor. You will help teams accelerate onboarding, resolve complex technical challenges, implement scalable engineering practices, and improve the overall developer experience. You will also work closely with platform engineering teams to turn customer feedback into better capabilities, stronger automation, and more efficient ways of working.

Responsibilities

  • Enable and support internal teams in effectively adopting and building on enterprise platform capabilities.

  • Develop AI-powered support capabilities, automation solutions, and self-service experiences to improve customer productivity and reduce support effort.

  • Partner with data engineers, architects, asset managers, and development teams to design and implement robust technical solutions.

  • Guide users on platform setup, API integration, GitHub workflows, CI/CD implementation, and engineering best practices.

  • Build and promote reusable “golden path” solutions that simplify platform adoption and accelerate delivery across teams.

  • Provide actionable feedback to platform engineering teams to improve platform usability, developer experience, and operational efficiency.

  • Follow and contribute to engineering standards, ensuring solutions are scalable, secure, maintainable, cost-effective, and reusable.

  • Analyze recurring customer challenges and drive continuous improvement initiatives through automation and process optimization.

  • Stay current with emerging technologies and industry trends in Data Engineering, DevOps, Cloud Platforms, and AI-powered development.

Job Qualifications

  • Experience working in Data Engineering, Platform Engineering, DevOps Engineering, Cloud Engineering, or a similar technical discipline.

  • Excellent communication and stakeholder management skills.

  • Strong hands-on experience with Databricks, Python Spark/PySpark, SQL, Azure Cloud Services, and GitHub.

  • Experience designing and implementing CI/CD pipelines utilizing tools such as GitHub Actions, SonarQube, Snyk, or equivalent technologies.

  • Strong understanding of distributed computing concepts and large-scale data processing.

  • Experience troubleshooting and supporting complex cloud-based platforms and data solutions.

  • Understanding of Cloud Infrastructure and networking in Azure.

  • Strong problem-solving mindset with demonstrated ability to navigate ambiguity and drive customer success.

We offer

  • P&G-sized projects and access to world leading IT partners and technologies from Day 1.

  • Wide range of self-development possibilities (training and certifications paths).

  • Competitive starting salary and benefits program (private health care, P&G stock, saving plans, sport cards).

  • Regular salary increases and possible promotions - in line with your results and performance.

  • Opportunity to change role every few years to be in the best place for you and best for P&G.

At Procter & Gamble we embrace a hybrid work model that combines the flexibility of remote work with the collaborative benefits of in-office engagement. Employees can enjoy the option to work from home two days a week while also spending time in the office to foster teamwork and enhance communication.

Watch this video to learn more about our full recruiting process: https://www.youtube.com/watch?v=0bicvbpy0gI

Kindly be advised that at P&G, employment is exclusively extended on the basis of an "Umowa o Pracę" (Full-time Employment Contract). Apply only if you agree to these conditions.

We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.

Job Schedule

Full time

Job Number

R000152402

Job Segmentation

Experienced Professionals

Skills Required

  • Experience working in Data Engineering, Platform Engineering, DevOps Engineering, Cloud Engineering, or a similar technical discipline.
  • Excellent communication and stakeholder management skills.
  • Strong hands-on experience with Databricks, Python Spark/PySpark, SQL, Azure Cloud Services, and GitHub.
  • Experience designing and implementing CI/CD pipelines utilizing tools such as GitHub Actions, SonarQube, Snyk, or equivalent technologies.
  • Strong understanding of distributed computing concepts and large-scale data processing.
  • Experience troubleshooting and supporting complex cloud-based platforms and data solutions.
  • Understanding of Cloud Infrastructure and networking in Azure.
  • Strong problem-solving mindset with demonstrated ability to navigate ambiguity and drive customer success.

Procter & Gamble Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procter & Gamble and has not been reviewed or approved by Procter & Gamble.

  • Fair & Transparent Compensation Compensation is considered competitive and benchmarked against top industry peers, supported by formal pay‑equity audits and stated transparent principles. Feedback suggests pay is a strong draw, with raises described as attainable and benefits starting from day one of training.
  • Healthcare Strength Health coverage is broad and immediate, including medical, dental, vision, life and disability insurance, with mental‑health and telemedicine offerings expanded recently. This breadth and day‑one access contribute to a perception of reliable, comprehensive care.
  • Parental & Family Support Parental leave is inclusive under a global framework for all parents, with added recovery time for birth mothers. Adoption, fertility, childcare support and eldercare services further strengthen family support.

Procter & Gamble Insights

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The Company
HQ: Cincinnati, OH
117,512 Employees

What We Do

Procter & Gamble Company is an American multi-national consumer goods corporation. P&G was founded over 180 years ago as a soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands, including Always®, Charmin®, Braun®, Fairy®, Febreze®, Gillette®, Head & Shoulders®, Oral B®, Pantene®, Pampers®, Tide®, and Vicks®. The design, development, growth and success of these products—and many more—is thanks to the innovative and insightful minds of our people. From Day 1, you’ll help make everyday life easier for our 5 billion consumers through billion dollar brands. With our large global footprint, there are many opportunities to work with P&G in multiple locations. We offer opportunities in approximately 70 countries and continually aim to attract, reward and advance the finest people in the world. As a "build from within"​ organization, we see 95% of our people start at an entry level and progress through the organization. Here, we want you to get your career off to a fast start. That's why we don't have any rotational development programs or gradual ramping-up periods: you’ll be able—and encouraged—to dive right in from day 1. Join us and help make life better through meaningful work that makes an impact from Day 1.

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