We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.
Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.
Our people are the real jet stars!
Job Description- Help shape the technology platforms that power Jetstar's customer care and contact centre experience.
- Flexible ways of working – hybrid model with 3 days onsite
- Permanent opportunity, based at our head office in Docklands, Melbourne
If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 20-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.
Our team sits at the intersection of innovation and reliability, delivering cloud‑native capabilities that power critical decision‑making across Jetstar’s complex aviation ecosystem. As a Platform Analyst, you'll join our Customer & Corporate Technology team, supporting the delivery, enhancement and ongoing operation of Customer Contact Systems. Working closely with business stakeholders, Product Owners, delivery teams, support teams and external vendors, you'll help ensure our platforms remain reliable, secure and aligned to customer and operational needs.
We're looking for someone who is passionate about technology, customer experience and continuous improvement. You'll play an important role in translating business needs into actionable outcomes, supporting product roadmaps, analysing platform performance and helping drive meaningful improvements across our customer contact ecosystem.
Key responsibilities of the role include:
- Support the ongoing operation, enhancement and optimisation of Customer Contact Systems that underpin Jetstar's customer care and contact centre capabilities
- Partner with business and technology stakeholders to gather, analyse and document requirements for platform enhancements and improvements
- Analyse incidents, customer feedback and operational trends to identify opportunities to improve customer experience, platform performance and operational efficiency
- Support roadmap execution, backlog refinement, testing and change activities to ensure successful delivery outcomes
- Monitor platform performance, support trends and operational risks, providing evidence-based recommendations for continue improvements
- Build strong relationships across technology, operations and vendor partners while supporting risk, compliance and governance requirements.
To be considered for this role, you will have:
- Experience in Platform Analysis, Business Analysis, Product Support or Technology Operations within a complex business environment
- Demonstrated experience gathering requirements, documenting processes and supporting technology delivery in an agile environment
- Strong analytical and problem-solving skills with the ability to translate data and insights into practical recommendations
- Excellent stakeholder engagement and communication skills, with the ability to collaborate across business, technology and vendor teams
- Experience with enterprise technology platforms and tools such as Jira, Confluence, ServiceNow and Microsoft 365, with exposure to CRM or contact centre technologies highly regarded
Application closes on 28th October apply at the earliest to be considered!
Your life at Jetstar is unlike any other..
Live the travel dream: You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount.
Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar.
There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to take-off with us. If you have support or access requirements, just reach out and let us know what you need.
We’re Jetstar. Let’s take-off together!
Skills Required
- Experience in platform analysis, business analysis, product support, or technology operations within a complex business environment
- Experience gathering requirements, documenting processes, and supporting technology delivery in an agile environment
- Strong analytical and problem-solving skills, with the ability to translate data and insights into practical recommendations
- Excellent stakeholder engagement and communication skills across business, technology, and vendor teams
- Experience with enterprise technology platforms and tools such as Jira, Confluence, ServiceNow, and Microsoft 365
- Exposure to CRM or contact centre technologies
Qantas Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Qantas and has not been reviewed or approved by Qantas.
-
Wellbeing & Lifestyle Benefits — Travel benefits are considered a standout, including heavily discounted standby flights and broad partner discounts across shopping, insurance, and leisure. Access to a discounted national gym network and a confidential assistance program reinforces lifestyle and wellbeing support.
-
Parental & Family Support — Parental leave provisions include extended paid leave for primary and secondary carers, with superannuation continuing during paid or unpaid leave. Family-oriented programs and structured support for transitions strengthen the overall family benefits.
-
Career-Linked Recognition & Rewards — Recognition and rewards include one-off performance bonuses, an ongoing employee share plan tied to company results, and internal programs that convert recognition into travel credits and perks. These mechanisms provide tangible rewards connected to contribution and business outcomes.
Qantas Insights
What We Do
We would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present. Spirit is everything to us, and joining the Qantas team means bringing your spirit to ours. We have over 26,000 exceptional employees, and every year we fly millions of customers around Australia and the world – together. If you hop on board with the team, you'll experience a workplace where creativity, diversity and innovation are encouraged. We aim to give every member of the Qantas Group the support to follow their dreams, face new challenges, and let their future take flight. Ultimately, people are our priority – those who work for us and those who travel with us. For the latest information on the cyber incident: https://bit.ly/3I7jNfM Member of the oneworld Alliance. Please read the Qantas LinkedIn House Rules at http://bit.ly/QFhouserules
