Jobs at Qantas

Develop and maintain native iOS applications for Qantas within cross-functional squads. Responsibilities include implementing mobile features, collaborating with UX/UI designers and stakeholders, improving performance and quality, debugging with Xcode Instruments, writing automated tests, contributing to CI/CD pipelines, reviewing code, mentoring junior developers, and applying modern Swift and iOS technologies.

Leads a software engineering domain and its engineers across discovery, architecture, development, deployment, and maintenance. Builds scalable, high-traffic customer-facing platforms using Java, JavaScript, TypeScript, React, cloud services, distributed systems, and CI/CD. Partners with Product Managers to align technical delivery with customer and business goals, contributes to enterprise technical strategy, mentors developers, and promotes quality, observability, and continuous improvement.

Leads a software engineering domain and team while guiding the full development lifecycle for scalable, customer-facing digital platforms. Oversees system design, development, deployment, maintenance, technical strategy, and operational effectiveness. Partners with Product Managers to align solutions with customer and business goals, contributes to enterprise technical vision, mentors engineers, and drives engineering quality, scalability, and continuous improvement.

Build and support analytics products for engineering teams using Skywise, Palantir Foundry, Power BI, data pipelines, dashboards, applications, and semantic models. Responsibilities include translating stakeholder needs into scalable reports, developing Power Query and DAX calculations, integrating Oracle and SharePoint data, writing SQL and Python/PySpark transformations, supporting user acceptance testing, and documenting data models and dependencies.

Own and improve Qantas Loyalty campaign operations across marketing channels. Manage campaign data flows, workflows, systems, and process automation while providing technical troubleshooting and recommendations. Partner with technology, business, analytics, and marketing teams to optimize campaigns, improve efficiency, support data ethics and member privacy, and drive continuous operational improvements.

Lead the Hobart contact centre with end-to-end accountability for safety, compliance, customer experience, workforce performance, financial outcomes, and strategic execution. Manage a large, diverse workforce while partnering with regulators, airport authorities, unions, and senior leaders. Drive operational excellence, continuous improvement, workforce optimization, industrial relations, emergency response, and organizational change across the site.

Leads four Case Manager leaders across a diverse aviation portfolio, serving as the escalation and quality point for complex employee relations matters. Reviews investigations, supports sensitive and overflow casework, coaches experienced managers, manages competing priorities, and partners with stakeholders across the business. The role also supports evolving operating models and the adoption of AI and technology to improve case management workflows and outcomes.

Leads senior planning analysts supporting aircraft component campaigns, charter flights, line-station planning, logistics, loans and borrows, fly-away kits, and material sales. Ensures spare-parts availability and supply-chain coordination to protect operational on-time performance. The role combines hands-on planning operations, stakeholder management, inventory and procurement oversight, financial judgment, team leadership, and continuous improvement.

Leads software engineering across Jetstar’s booking, payment, identity, and travel journeys. Oversees engineering managers, cyber engineering, cloud security, critical incident readiness, resilience, delivery quality, contracted engineering partners, and modern AI-assisted practices. Requires accountability across multiple domains, secure-by-design expertise, vulnerability management, and recovery planning for critical systems.

Leads the quality, compliance, assurance, risk management, and continuous improvement framework for large-scale contact centre operations. Oversees in-house teams and outsourced partners, uses data, customer insights, analytics, and AI-enabled solutions to improve service delivery, strengthen controls, reduce risk, and enhance customer and business outcomes. Partners with senior stakeholders, leads governance and transformation initiatives, and develops organisational capability.

Design, automate, and execute testing strategies for digital platforms and service integrations. Develop repeatable automated tests, validate end-to-end user journeys and data flows, conduct performance and load testing, and improve testing frameworks and quality practices. Collaborate with product owners, developers, and stakeholders while documenting results and supporting reliable, scalable, and secure software delivery.

Supports the operation, enhancement, and optimization of Jetstar’s customer contact platforms. Gathers and documents requirements, analyzes incidents and performance trends, supports roadmaps, backlog refinement, testing, and change activities, and provides recommendations for improving customer experience and operational efficiency. The role collaborates with business, technology, support, and vendor teams while contributing to risk, compliance, and governance activities.

Leads the design, delivery, and evolution of Qantas’ enterprise data platforms. The role establishes technical strategy, architecture, engineering standards, governance, observability, data quality, FinOps, and production-readiness practices. It partners with business and technical stakeholders, guides cloud-based data solutions, leads enterprise initiatives, manages integration approaches, mentors engineers, and drives continuous improvement across the data engineering community.

Provides finance business partnering for Qantas Charters, including pricing and costing models, budgeting, forecasting, network and portfolio analysis, profitability reporting, and performance insights. Coordinates commercial, operational, and finance stakeholders across the charter lifecycle, improves planning processes, challenges assumptions, and supports senior leaders in making informed commercial decisions.

Leads hands-on engineering teams responsible for Jetstar’s customer-facing digital platforms, including reservations, web and mobile apps, payments, identity, membership, cybersecurity, and incident readiness. Owns technical direction, architecture, roadmaps, reliability, security, platform costs, vendor performance, and engineering capability. The role requires leading large-scale migrations and operating production systems while coordinating permanent, contracted, and offshore engineers.

Lead a portfolio of digital and data products supporting Qantas Engineering, from discovery and proof of value through secure, scalable production. Responsibilities include product strategy, vendor management, data platform development, business-case and budget governance, operational optimization, stakeholder leadership, safety and cybersecurity integration, regulatory compliance, resilience, and frontline adoption across aviation maintenance environments.

Owns the technology platform supporting Jetstar’s ancillary products and customer offers. Responsibilities include setting platform strategy and roadmap, coordinating business and technology stakeholders, managing platform lifecycle, leading delivery and releases, overseeing vendors, monitoring operational performance, managing incidents and risks, and driving continuous improvement. The role requires experience with business-critical technology platforms, Agile delivery, vendor management, and complex stakeholder environments.

Leads a team managing contracted and modified aircraft parts to meet availability and on-time performance targets. Monitors supplier performance, resolves shortages, engages stakeholders, and supports system upgrades and fleet modification programs. The role combines supply chain planning, inventory optimization, supplier engagement, analysis, leadership, and continuous improvement within Qantas Engineering.

Develop and operate scalable data platforms and pipelines across their full lifecycle. Design cloud-based solutions, build reliable data products, optimize Snowflake and cloud costs, and implement orchestration, transformation, testing, security, governance, and observability. Provide technical direction, review designs and code, mentor engineers, and collaborate with architects, product owners, analysts, and visualization engineers.

Own end-to-end technical implementation, trafficking, tracking, QA, troubleshooting, and launch readiness for programmatic, paid social, dynamic creative, and data-driven advertising campaigns. Manage campaigns across CM360, DV360, The Trade Desk, Amazon DSP, and Meta Ads Manager, while implementing IAS verification and conversion tracking. Coordinate with media traders, marketers, creatives, technical teams, and external partners to deliver accurate campaigns and maintain documentation and QA processes.