Jobs at Qantas

Lead the commercial and contract portfolio for Qantas Group Security and Facilitation. Develop commercial strategies, manage strategic sourcing, major tenders, negotiations, supplier performance, governance, and full contract lifecycles. Partner with senior stakeholders, regulators, and industry partners to deliver operational, regulatory, financial, and security outcomes. Drive innovation, business cases, market testing, supplier transitions, and adoption of AI-enabled solutions.

Supports aircraft engineering projects by coordinating schedules, milestones, documentation, governance, risks, resources, meetings, reporting, and stakeholder communications. Provides administrative and technical support to project teams, assists with contractor onboarding and process setup, and promotes standardized project practices and continuous improvement across Qantas Engineering programs.

Leads the design, delivery, and operation of scalable AI, machine learning, analytics, and data products at Qantas. Responsibilities include productionizing models, improving MLOps, analyzing customer and operational data, leading analytics projects, advising stakeholders, and translating business problems into practical recommendations. The role requires strong statistical, technical, cloud data platform, visualization, communication, and stakeholder engagement skills.

Own the full lifecycle of data and analytics products, from ideation and development through deployment and continuous improvement. Define product vision, requirements, roadmaps, governance, service levels, and performance indicators. Lead cross-functional teams, mentor staff, manage stakeholders and vendors, and translate complex data into actionable business insights. Partner with architects, engineers, scientists, and business teams to deliver scalable, secure, high-value data products.

Leads safety reviews, audits, assurance activities, governance improvements, and risk-control effectiveness initiatives across the Qantas Group. The role drives continuous improvement in safety and assurance practices, strengthens auditor capability and governance frameworks, and uses data, technology, and AI to improve assurance outcomes. It requires influencing senior stakeholders, coaching others, managing complex priorities, and aligning activities with regulatory and IOSA requirements.

Supports the Flight Operations Technology team by connecting business stakeholders, technology teams, and service partners. The role maintains existing systems, supports new system development, improves processes, manages product features and enhancements, and ensures delivery against requirements and service levels. Responsibilities include business and systems analysis, stakeholder engagement, data analysis, IT delivery, vendor coordination, documentation in JIRA and Confluence, and continuous product improvement.

Provides administrative support to the Workforce Planning team by validating employee time stamps, processing shift variations, resolving payroll data queries, and maintaining accurate workforce records in Groundstar. The role requires attention to detail, effective communication, problem-solving, multitasking, and efficient use of Microsoft Office and internal IT systems. This is a part-time, rotational-shift, six-month contract based at Qantas headquarters in Mascot.

Lead an aircraft maintenance organization team at Perth Airport, supporting LAMEs, AMEs, and apprentices. Drive people performance, capability development, engagement, safety, wellbeing, conduct, attendance, and employee lifecycle activities. Partner with operations, safety, training, planning, and other stakeholders on onboarding, return-to-work, recruitment, enterprise agreement compliance, continuous improvement, and organizational change.

Develop commercial insights, KPI reporting, operational and financial models, and recommendations for Qantas Digital and Customer Operations. Extract and analyze large datasets, monitor portfolio performance, prepare reports and presentations, and support strategic decisions that improve commercial outcomes, customer experience, and operational efficiency. The role partners with senior stakeholders and cross-functional teams across the Qantas Group.

Supports Qantas Group external communications and media strategy through strategic communications, media engagement, reputation management, issues management, and crisis communications. Advises senior executives, develops communications for major initiatives and announcements, manages journalist relationships, and responds to emerging issues. The role is based at Mascot Campus and includes rostered after-hours and weekend media on-call responsibilities.

Own and improve Qantas’s digital media reporting ecosystem, including Tableau dashboards, data refreshes, pipelines, and data quality. Investigate discrepancies across advertising platforms, data tables, and visualizations; onboard new channels and datasets; translate business requirements into scalable reporting solutions; document workflows; and communicate findings to technical and business stakeholders. The role also focuses on automation, governance, dashboard usability, and reliable reporting across paid search, social, programmatic video, and display.

Leads customer experience marketing strategy and integrated campaigns across digital, email, social, and other channels. Manages lifecycle and disruption communications, partners with digital, loyalty, product, data, and analytics teams, and oversees a Marketing Coordinator. Uses customer insights to optimize communication performance while managing stakeholders, budgets, timelines, brand standards, and legal requirements.

Leads digital marketing campaigns focused on customer acquisition and commercial performance. Manages paid media, website and app content, customer journeys, and conversion optimisation. Uses performance data and analytics to test, refine, and maximise ROI while collaborating with digital, legal, creative, media, and analytics teams. Ensures marketing activity meets brand, legal, and commercial requirements.

Design, architect, and develop robust backend systems and APIs powering Qantas digital experiences. The role involves hands-on software development, cloud solution design, quality and reliability ownership, security and data privacy management, collaboration with technical and non-technical stakeholders, and mentoring junior developers.

Lead a Salesforce engineering team of two to three developers and a tester while remaining hands-on with development. Own technical design, production operations, incident response, releases, technical debt, integrations, security, testing, and deployment practices. Partner with product and cross-functional teams in a continuous discovery and delivery model, coach engineers, establish technical standards, and introduce AI-assisted engineering practices.

Maintains digital products and platforms for Qantas Business Rewards, providing GDS expertise, investigating product issues, managing defects, developing insights and reports, supporting agile delivery, and ensuring product enhancements work effectively in production. The role also manages documentation, stakeholder communication, customer queries, and recommendations for roadmap improvements.

Lead product strategy, vision, and roadmap for the Qantas Business Rewards booking engine and business account experience. Manage customer-focused digital product improvements, optimize booking conversion and journeys, analyze trends, and identify opportunities. Lead and coach an Agile cross-functional squad while collaborating with senior stakeholders on customer experience, revenue generation, and commercial decisions.

Deliver customer-facing digital products and content experiences for Qantas Business Rewards. Coordinate website enhancements, mobile applications, product launches, content production, third-party suppliers, and agile delivery. Translate business and loyalty needs into viable digital solutions while using research, analytics, competitive reviews, SEO/SEM, and web platform expertise to improve customer experiences.

Develops, reviews, and maintains controlled operational documentation for Qantas Freight. Works with subject matter experts and process owners to translate technical, regulatory, safety, and operational requirements into clear SOPs, manuals, guides, checklists, process maps, and communications. Coordinates consultation, approvals, publication, and version control; identifies documentation gaps and improvement opportunities; and keeps materials current, compliant, practical, and accessible to frontline teams.

Lead product strategy, vision, and roadmap for Qantas’ next-generation booking engine. Manage product evolution across commercial and reward flight journeys, using customer insights, data, and human-centred design to improve customer outcomes and conversion. Lead an Agile software development squad, collaborate with engineers, designers, and business analysts, influence senior stakeholders, and provide recommendations on product direction, revenue growth, and commercial decisions.