For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
Our Auto PIP team is currently seeking a Sr. Recovery Analyst - MCCA.
This is a full time, non-exempt role with a hybrid work arrangement of 2 days in office.
POSITION OVERVIEW:
The Sr. Recovery Analyst will be responsible for the aggressive recovery of monies and the proactive handling of Michigan Catastrophic Claims Association (MCCA) or Michigan Assigned Claims Plan files. They will have a demonstrated record of success with regard to evaluating and pursuing recoveries and reimbursements under the rules set forth by the MCCA or MACP. The role includes examining claim facts, medical treatment, and claim payments to discern between reimbursable and non-reimbursable losses and expenses. The Analyst must demonstrate the ability to determine whether the claim is billable under the plans and have the ability to apply concepts and rules as part of the MCCA Claim Guide or MACP Plan of Operations. This is a fast paced environment and this individual must think critically; anticipate, identify, and develop solutions to problems in a timely manner.
IN THIS ROLE, YOU WILL:
- Proactive and strategic file evaluation of potential recoveries
- Interpreting claim file materials and their correlation to the recovery process
- Maintain accurate records, reports, and file documentation
- Decision making in accordance with jurisdictional guidelines
- Accurate calculation of recovery potential
- Provide meaningful feedback to management regarding claim developments
- Responsible for maintaining a high level of productivity and collaboration
- Manage claims throughout the recovery process both internally and externally
WHAT YOU NEED TO APPLY:
- Bachelor’s degree or equivalent experience
- 2+ years working knowledge of Michigan No Fault claims adjusting and recovery practices
- Familiarity with claims systems (HCS/CSS), Mainframe (PMS) and Bill Review Systems (CorVel/Power track)
- Advanced computer experience (MS Office, Excel, Word, Access)
- Dedicated to meeting the expectations and requirements of internal and external customers
- Makes timely, informed decisions
- Maintains constructive working relationships
- Strong organization and time management skills
- Ability to win concessions without damaging relationships using negotiation and diplomacy skills
- Displays strong written and verbal communication skills
- Easily adapts to new and changing environments and priorities
- Operates with appropriate management oversight
- Cultivates an environment of teamwork and collaboration
- Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner
- Creates innovative ideas and solutions to problems
This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.
CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:
- Medical, dental, vision, life, and disability insurance
- 401K with a company match
- Tuition reimbursement
- PTO
- Company paid holidays
- Flexible work arrangements
- Cultural Awareness Day in support of IDE
- On-site medical/wellness center (Worcester only)
- Click here for the full list of Benefits
EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[email protected] and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.
Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
Skills Required
- Bachelor's degree or equivalent experience
- At least 2 years of working knowledge of Michigan No-Fault claims adjusting and recovery practices
- Familiarity with HCS/CSS claims systems
- Familiarity with PMS mainframe systems
- Familiarity with CorVel or PowerTrack bill review systems
- Advanced computer skills using Microsoft Office, Excel, Word, and Access
- Strong written and verbal communication skills
- Strong organization and time management skills
- Negotiation and diplomacy skills
- Ability to make timely, informed decisions
- Ability to adapt to changing environments and priorities
- Critical thinking and timely problem-solving ability
- Ability to maintain constructive internal and external relationships
- Ability to work collaboratively and meet customer expectations
The Hanover Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Hanover Insurance Group and has not been reviewed or approved by The Hanover Insurance Group.
-
Healthcare Strength — Healthcare coverage is positioned as robust, spanning medical, dental, vision, life and disability options, alongside wellness supports like coaching and assistance programs. Access to added services such as health advocacy, flu shots, and location-specific on-site clinics appears to strengthen the overall package.
-
Retirement Support — Retirement benefits are described as strong, highlighted by a 401(k) match up to 6% and additional financial programs like profit sharing/pension options in some descriptions. An employee stock purchase discount and free financial planning are also presented as meaningful financial-security add-ons.
-
Leave & Time Off Breadth — Time-off benefits appear generous, with four weeks of PTO at hire, multiple holidays, and the ability to purchase additional PTO. Hybrid/flexible work arrangements are frequently presented as enhancing the overall value of total rewards.
The Hanover Insurance Group Insights
What We Do
The Hanover is a leading provider of property and casualty insurance in the United States. We’ve been named to Forbes’ list of “Best Mid-Size Employers” since 2015, and have more than 4,200 employees in 35 branch offices, covering more than two million individual and business policyholders. As an employer of choice, The Hanover provides a unique experience, combining a long, proud history of delivering its promises, and a forward-thinking, innovative culture mentality. At The Hanover, you will gain new experiences, expand your skill set, and build your career working for an industry leader and one of the fastest growing companies in the insurance industry. Our compensation and benefits programs are based on the strong belief that our people are our company's most valuable asset. We offer comprehensive benefits to help our team members stay healthy, build financial security, balance work and personal responsibilities, and achieve their professional goals.
