Pfizer-Senior Patient Solution Manager-Shanghai

Posted Yesterday
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Shanghai, Shanghai Municipality, Shanghai, CHN
Hybrid
Senior level
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
We’re in relentless pursuit of breakthroughs that change patients’ lives.
The Role
Develop and execute patient solution strategies and programs that improve patient access and loyalty. Partner with pharmaceutical, healthcare, government, academic, charitable, and patient organizations while coordinating internal functions including access, finance, marketing, medical, legal, and compliance. Analyze patient insights and unmet needs, support market research, influence stakeholders, and ensure initiatives comply with company policies, regulatory guidelines, and integrity standards.
Summary Generated by Built In
ROLE SUMMARY:
This role will be responsible for patient solution integrate strategies and initiatives development and execution, drive and deliver more close-loop innovative solutions through partnership with 3rd party, Charitable Foundations, government, academic associations, patient groups, etc. Collaborate with access and cross-functions to leverage internal/external resources to accelerate patients accessibility and improve loyalty at national & regional level.
ROLE RESPONSIBILITIES:
  • Develop and execute patient solution integrate strategies and initiatives to strong support business strategy and achievement.
  • Collaborate with innovative access, DTP, Finance, MKT, Medical, Patient advocacy, legal, compliance and other cross-functions to develop, advance, and execute the innovative platforms and programs to leveraging internal/external resources accelerate patients accessibility and improve loyalty at national & regional level.
  • Conduct and monitor all patient solutions programs partnering with 3rd party, Charitable Foundations, government, academic associations, patient groups, etc. and make all decisions in accordance with Company policies & SOPs, Pfizer Values, & regulatory guidelines in a compliance way with highest integrity.
  • Coordinate external partners and internal stakeholders to deliver the programs ensuring strong engagement.
  • Visit and engage related external stakeholders, partners to understand insights and unmet needs on patient solutions.
  • Analysis and insights for disease awareness and patient solutions are well understood and processed into the business plans.
  • Support market research program in terms of patient journey, patient insight, etc.
  • Compliance and integrity.

QUALIFICATIONS AND REQUIREMENTS:
  • Bachelor's Degree required. Advanced degree preferred, background in commercial, pharmaceutical or health care industry is preferred
  • More than 5 years commercial experience in healthcare industry. 1-2 years pharm MNC experience in Patient solution or relative function is preferred.
  • Strategic thinking
  • Ability to facilitate stakeholder & customer commitments and act on customer insights.
  • Ability to synthesize & communicate local customer insights for planning.
  • Demonstrated strong commitment to integrity & compliance.
  • Develops excellence and courage to initiate, create, and effectively navigate ambiguity in action
  • Successful track record of navigating complex projects and influencing teams to deliver breakthrough.
  • Proven ability to proactively lead the thinking - connect, communicate, and lead by influence.
  • Effectively to implement strategies with internal/external stakeholders.
  • Active listening and empathy.

Work Location Assignment: Hybrid
Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Marketing and Market Research
#BI-Hybrid

Skills Required

  • Bachelor's degree
  • More than 5 years of commercial experience in the healthcare industry
  • Strategic thinking
  • Ability to facilitate stakeholder and customer commitments and act on customer insights
  • Ability to synthesize and communicate local customer insights for planning
  • Strong commitment to integrity and compliance
  • Ability to navigate ambiguity and initiate creative actions
  • Successful track record managing complex projects and influencing teams
  • Ability to lead thinking, connect, communicate, and influence teams
  • Ability to implement strategies with internal and external stakeholders
  • Active listening and empathy
  • Advanced degree
  • Commercial, pharmaceutical, or healthcare industry background
  • One to two years of multinational pharmaceutical experience in patient solutions or a related function

What the Team is Saying

Daniel
Anna
Esteban
Pfizer

Pfizer Compensation & Benefits Highlights

  • Healthcare Strength Health coverage is described as comprehensive, spanning medical, dental, vision, and robust mental‑health benefits, with eligible Pfizer medications available at no cost in U.S. plans. Family‑building support and transgender‑inclusive care are explicitly included, alongside wellbeing resources such as a reimbursement wallet and telehealth options.
  • Retirement Support Retirement programs feature a 401(k) with company matching plus an additional Retirement Savings Contribution, complemented by company‑subsidized life, short‑term disability, and long‑term disability insurance. Materials also reference subsidized retiree medical coverage for eligible groups.
  • Leave & Time Off Breadth Paid vacation, holidays, personal days, and paid parental and caregiver leave are consistently highlighted in current U.S. summaries and job postings. Options like buying extra vacation days and transition‑back support strengthen the time‑off offering.

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The Company
HQ: New York, NY
121,990 Employees
Year Founded: 1848

What We Do

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Why Work With Us

We are the inventors, the problem solvers, the big thinkers — those who surmount any hurdle to deliver breakthrough medicines to the people who are counting on them the most.

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Employees engage in a combination of remote and on-site work.

Typical time on-site: 2.5 days a week
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