W INSIDER CONCIERGE
POSITION SUMMARY
As the W Insider Concierge, you are the face of the city’s hottest happenings — the in-the-moment connector who turns “Where should I go?” into “That was the best night of my life.” Stationed at the Whatever/Whenever Desk, you handle real-time guest needs, from booking last-minute tables at the most exclusive restaurants to securing VIP event access and arranging seamless transportation. You thrive on the energy of direct guest interaction, creating stories guests will retell long after they’ve checked out.
Core Work Activities
Guest Experience & Service Delivery
- Engage actively with guests to build rapport and deliver thoughtful, elevated, and meaningful guest interactions.
- Greet and assist guests in the lobby as needed, offering directions, insights, and support.
- Respond to inquiries about property amenities, attractions, and events.
Local Expertise & Partnerships
- Maintain a curated database of local vendors, contacts, and partners.
- Stay ahead of city events, seasonal activities, and new openings to be able to provide customized recommendations to guests.
- Share maps, brochures, and custom recommendations.
- Manage vendor relationships to secure exclusive guest access.
- Liaise with external providers to confirm bookings and arrangements.
- Verify special requests are delivered exactly as promised when working with external providers.
Continuous Improvement
- Log guest requests, feedback, and special notes for seamless team handovers.
- Follow up during the stay to confirm satisfaction and address evolving needs.
- Support with pre-arrival, amenity planning as needed.
Brand Representation
- Keep a bold, stylish presence at the desk that reflects the brand vibe.
- Deliver “Whatever/Whenever” service with confidence and flair.
- Protect guest privacy and handle information with discretion.
Minimum Requirements
- High school diploma or GED and 2 years’ experience in guest services, front desk, or related professional area, OR a degree from an accredited university; no work experience required.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
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Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Skills Required
- Chinese speaker
- High school diploma or GED
- Degree from an accredited university
- 2 years' experience in guest services, front desk, or related professional area
- Ability to stand, sit, or walk for an entire work shift
- Ability to move, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance
- Protect guest privacy and handle information with discretion
Marriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
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Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
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Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.
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What We Do
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
