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Building a better future for this generation and the next.
The Role
Builds relationships with automotive OEM teams and dealership clients, providing post-implementation consulting, training, technical support, KPI reviews, and actionable recommendations to increase Xtime product utilization, retention, and growth. Manages a client portfolio, addresses churn risks, presents best practices, and travels extensively for on-site consultations, meetings, conferences, and workshops.
Summary Generated by Built In
The Performance Consultant II is expected to build and maintain relationships with OEM corporate and field teams and dealership clients and ensure customers' needs are the driving force behind priorities, decision and activities in order to ensure client retention and product utilization.
Responsible for proactively interacting with dealership key decision makers within a book of business to provide consultative recommendations and actionable insights that increase client product utilization and effectiveness across products and services.
Please Note:
Candidates should be located in the Upper Midwest.
Up to 75% travel expected. Overnight travel to client sites and work events is expected. When not traveling, this is a remote position.
Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
USD 70,700.00 - 106,100.00 per year
Compensation:
Compensation includes a base salary in the range of $70,700.00 - $106,100.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $10,000.00.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Responsible for proactively interacting with dealership key decision makers within a book of business to provide consultative recommendations and actionable insights that increase client product utilization and effectiveness across products and services.
Please Note:
Candidates should be located in the Upper Midwest.
Up to 75% travel expected. Overnight travel to client sites and work events is expected. When not traveling, this is a remote position.
Responsibilities:
- 75% of all activity will be for on-site, in person consultations, with 25% by phone
- Activity is aligned with both, Xtime and agreed upon OEM program objectives
- Responsible for external client retention by working independently to effectively managing the progress and results of each accounts assigned within their portfolio
- Establish strong relationships with the OEM corporate and field teams as well as their program dealerships to promote retention and program growth
- Participate in recurring OEM meetings to review activity and value added and to plan ongoing objectives
- Provide proactive customer relationship management as primary point of contact post-implementation of Xtime's product(s)
- Maintain expected level of client engagements on both a monthly and quarterly level in an effort to drive product performance & minimize potential client churn risk
- Conduct monthly KPI reviews with respective OEM Regional Management Team
- Conduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes
- Assist in the training of various functionality afforded to enterprise customers through Xtime's product(s) as requested
- Provide L2/L3 technical support to enterprise customers as requested
- Provide consultative summaries to dealership management outlining tasks completed, established action items and analysis of process opportunities to drive client product utilization & benefits.
- Act as an enterprise customer and dealership advocate within Xtime
- Ability to manage and track travel requirements in compliance with enterprise customer guidelines, as well as COX Automotive guidelines, where applicable
- Develop and facilitate all enterprise level regional and/or district dealer group presentations, as requested
- Represent Xtime and/or COX Automotive at National dealer and/or industry conferences, as requested by management
- Develop and present ongoing business best practices workshops to internal OE Performance Management colleagues. Workshops to occur once per quarter.
- Act as point of escalation for dealership customer accounts identified as high churn risk
- Participate in evaluation and interview process for all new OE Performance Management candidates as openings become available
- Maintain top level performance across established OE PM disciplines while maintaining a book of business churn rate at or below Performance Management benchmark
Minimum Qualifications:
- Bachelor's degree in a related discipline and 2 years experience within an OEM such as Chrysler, GM, Volkswagen, Subaru, Nissan, etc. dealer group(s), dealership(s), and/or industry vendor(s). The right candidate could also have a different combination, such as a master's degree and up to 2 years experience; or 6 years experience in the above area(s).
- Minimum of 1 year working directly with dealerships; preferably in an advisory or account management capacity
- Comprehensive variable and fixed operations understanding of dealership processes with regard to operational readiness within both the enterprise and dealership
- Critical thinking and problem solving skills
- Ability to clearly and effectively discuss technical issues with non-technical customer personnel
- Sensitivity and patience when working with customers
- Organization and attention to detail
- Excellent verbal and written communication skills
- Flexibility/adaptability to work in a very dynamic environment
- Desire to work in a highly collaborative atmosphere
- Ability to travel approximately 75% although exact amount may vary, travel consists of in market and overnight.
Preferred Qualifications:
- Demonstrated success in behavioral and process change across automotive dealership personnel strongly preferred
- Working knowledge of one or more DMS systems (desirable)
USD 70,700.00 - 106,100.00 per year
Compensation:
Compensation includes a base salary in the range of $70,700.00 - $106,100.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $10,000.00.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- Bachelor's degree in a related discipline and two years of experience with an OEM, dealership group, dealership, or industry vendor; alternatively, a master's degree with up to two years of experience or six years of relevant experience
- At least one year of direct dealership experience, preferably in an advisory or account management capacity
- Comprehensive understanding of variable and fixed dealership operations and processes
- Critical thinking and problem-solving skills
- Ability to discuss technical issues clearly with nontechnical customer personnel
- Customer sensitivity and patience
- Organization and attention to detail
- Excellent verbal and written communication skills
- Flexibility and adaptability in a dynamic environment
- Ability to work collaboratively
- Ability to travel approximately 75%, including in-market and overnight travel
- Demonstrated success in behavioral and process change among automotive dealership personnel
- Working knowledge of one or more dealer management systems
What the Team is Saying
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Cox Enterprises Compensation & Benefits Highlights
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Retirement Support — The 401(k) features eligibility after 90 days with an automatic 2% contribution and a dollar-for-dollar match up to 6%, for up to 8% from the company. This structure is highlighted as a standout element of the package.
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Healthcare Strength — Multiple medical plan choices (Core PPO, Premium PPO, and an HSA-eligible HDHP) with in-network preventive care covered at 100%, alongside mental-health and wellness resources, indicate robust healthcare support. Plan options and wellness tools are emphasized across benefits materials.
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Parental & Family Support — Paid parental leave, adoption assistance, comprehensive fertility coverage, childcare/backup-care support, and resources such as Milk Stork and gender-affirming care signal strong support for families. Additional life-stage supports like menopause care further broaden the offering.
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The Company
What We Do
Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!
Why Work With Us
Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.
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Cox Enterprises Teams
Product & Tech
About our Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
