ROLE OVERVIEW
The People Partner is the primary escalation contact for all line managers and employees regarding all queries relevant to HR systems and processes, spanning on-boarding, payroll, leave, travel, exits & issue escalations that are not resolved at Tiers 0 & 1. They work with various teams to enable a flawless end-to-end employee experience for employees’ day to day HR needs. People Partners are responsible for ensuring that employee policies, practices, and programs are consistently applied across client groups and the company and are the main HR contact for employee relations and cases.
KEY RESPONSIBILITIES
- Manage onboarding, job move and exit employee engagement
- Provide coaching and support to line managers in employee experience
- Manage local People Experience sprint pipeline and project delivery
- Benefits and payroll administration query management
- Lead employee relations for partnered functions/teams
- Create and maintain knowledge; responsible for reviewing and updating People policies and processes in UNA.
- Identify Continuous Improvement opportunities across People Experience
- Support local HR Strategic Agenda
KEY REQUIREMENTS
- Minimum 3 years of relevant experience in HR Ops/HR Generalist
- Ability to anticipate needs, advise and solve problems proactively
- Ability to work independently
- Collaborative team player
- Genuine interest in customer service and enhancing employee experience
- Strong organisation skills as well as attention to detail and diligence
- Exceptional Customer Service mindset
- Experience in HR or People Experience, or a front-line employee services role. In some markets, employee relations experience is important.
- Deep knowledge of HR policy and process, and strong understanding of their practical impact on employees
- High ability to empathize, strong EQ
- High personal mastery and resilience
REQUIRED QUALIFICATIONS
- Meet local education requirements in a related field
- Preferred 2–4 years of relevant HR generalist experience
- Proficient & broad understanding of HR systems, processes, and 3rd party providers
- Comfortable working in MS Office 365 (Excel, PowerPoint, Access, OneDrive, Outlook, SharePoint etc.); advanced proficiency in Excel required
- Superior interpersonal and communication skills
- Solid customer service and relationship management skills. Experience participating in mediations is required, as well as playing a part in alternative dispute resolution. Comprehensive knowledge of employment laws and regulations required
- Strong analytical skills and attention to detail
- Ability to anticipate needs and solve problems proactively
- Strong multi-tasking skills with a comfort in maintaining multiple, often conflicting, priorities, and deadlines. Demonstrated ability to work independently as well as in a collaborative team environment.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Skills Required
- Minimum 3 years of relevant experience in HR Ops/HR Generalist
- Meet local education requirements in a related field
- Proficient & broad understanding of HR systems, processes, and 3rd party providers
- Advanced proficiency in Excel; comfortable with MS Office 365 (PowerPoint, Access, OneDrive, Outlook, SharePoint)
- Comprehensive knowledge of employment laws and regulations
- Experience participating in mediations and alternative dispute resolution
- Deep knowledge of HR policy and process and practical impact on employees
- Solid customer service and relationship management skills; Exceptional customer service mindset
- Strong organisation skills, attention to detail, analytical skills, and multi-tasking ability
- Ability to anticipate needs, advise and solve problems proactively; ability to work independently
- Superior interpersonal and communication skills; high emotional intelligence and empathy
- Experience in HR or People Experience, or a front-line employee services role
- Employee relations experience (important in some markets)
- Preferred 2-4 years of relevant HR generalist experience
Unilever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unilever and has not been reviewed or approved by Unilever.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life insurance, and occupational health support alongside a 24/7 employee assistance program. Wellbeing offerings such as health checks, resilience tools, and counseling support the perceived depth of health-related benefits.
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Retirement Support — Retirement support includes a 401(k) match that reaches up to 5% of base salary, strengthening the overall value of the package. Share and savings options are also referenced as part of longer-term financial support beyond salary.
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Flexible Benefits — Benefits customization is enabled through tools such as a “My Reward” system and a “Benefits Envelope” that allows employees to personalize selections. Flexible working approaches are also associated with improved overall satisfaction, reinforcing perceived choice and adaptability in the total rewards offering.
Unilever Insights
What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
