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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
We’re looking for a strategic and operationally-minded People Operations Program Lead to join our People Operations Services Transformation team. In this role, you’ll own initiatives that improve how our People Operations function delivers consistent, scalable, and high-quality service across the employee lifecycle. You’ll partner across the People team, IT, and business teams to drive process design, enable self-service in Workday and ServiceNow, manage knowledge strategy, and continuously improve how our services operate globally.
What you'll do
Lead Process Design & Optimization
- Own the design, documentation, and refinement of key People processes (e.g., job changes, onboarding, organizational changes) to ensure clarity, scalability, and compliance.
Enable Self-Service
- Drive manager and employee self-service strategy by partnering with HRIS, People Ops, and cross-functional teams to deliver workflows in Workday and ServiceNow.
Operationalize Change
- Partner with COEs, PBPs, and regional People Ops teams to translate policy into SOPs, knowledge articles, and change enablement resources.
Build Knowledge Infrastructure:
- Own the lifecycle of employee-facing and internal knowledge content, including article design, taxonomy, and governance.
Support Global Service Delivery
- Act as a connective tissue between People Ops frontline teams and system owners, ensuring intake logic, escalation paths, and service tiers are aligned and functioning effectively.
Drive Strategic Programs
- Lead cross-functional workstreams such as service model redesigns, expansion into new countries, or SOX-compliant operational transitions.
Monitor & Improve
- Analyze service delivery metrics (e.g., case deflection, SLA performance) to identify opportunities for continuous improvement.
What you'll need
- 8+ years of experience in People Operations, HR Systems, HR Service Delivery, or similar roles
- Strong process thinker with a track record of building or improving scaled operations
- Familiarity with tools like Workday, ServiceNow, or similar HR systems
- Strong writing and documentation skills (SOPs, FAQs, training guides)
- Comfortable operating in ambiguity and leading cross-functional initiatives
- Proven ability to influence without authority and drive decisions with data
What the Team is Saying
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions.
Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world.
For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way.
At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
