Principal Product Designer, Coach

Reposted 11 Days Ago
Easy Apply
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2 Locations
Hybrid
192K-330K Annually
Senior level
Fintech • Mobile • Software • Financial Services
SoFi’s mission is to help people reach financial independence to realize their ambitions.
The Role
Lead the design and execution of SoFi Coach, creating AI-native experiences that proactively manage personal finance for users. Collaborate across teams to create prototypes and influence company strategy, driving innovation in AI product development.
Summary Generated by Built In

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Team

Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals.

The industry is going through an unprecedented transformation, and we’re at the forefront. We are currently building SoFi Coach—our most ambitious initiative yet. SoFi Coach is an AI-native, agentic layer that will live across every SoFi product, transforming our platform from a set of financial tools into a proactive personal wealth manager. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, and we're looking for a pioneer to help us build the future of autonomous finance.

The Role

We’re looking for something new for SoFi: a Principal Product Designer (IC6) who makes agentic capabilities happen.

In one sentence — we want you to lead the design and execution of SoFi Coach, turning speculative AI capabilities into validated, agentic experiences that help our members get their money right. You will collaborate with Directors and VPs to influence cross-company strategy while staying deep in the weeds to prove what’s possible.

What You’ll Do
  • Lead the SoFi Coach vision: Define the interaction patterns and UX strategy for a conversational interface that proactively manages debt, investments, and wealth optimization.
  • Build to inspire: Create functional prototypes and MVPs using AI-native workflows (Claude Code, Cursor, etc.) to demonstrate "magic moments" to stakeholders and engineering partners.
  • Act as an "un-invasive innovator": Partner with core engineering and product teams (Lending, Invest, Money) to accelerate their AI roadmaps without creating organizational friction.
  • Push the possible: Use your technical savvy to challenge the status quo, pushing engineering teams to achieve higher craft and more ambitious execution in our AI implementations.
  • Evolve the craft: Help lead the evolution of SoFi’s internal AI-enabled design workflow, creating skills and agents that benefit the entire design organization.
  • Evangelize AI-native design: Contribute the frameworks and "vibe-coding" patterns that will drive AI product development company-wide.
Who You’ll Need

You are as much a technical founder as you are a product designer; at your core you are a problem solver, a craft virtuoso, and an AI-Native Builder. You move with a speed that defies traditional design lifecycles, collapsing the gap between a Figma mock and a functional prototype.

You thrive in high-velocity, high-impact teams, showcasing an entrepreneurial mindset and adaptability born from startup or high-growth environments. You are a power user of the modern AI development stack (Claude Code, Cursor, etc.), and you use these tools to build experiences that were impossible twelve months ago.

You are driven by impact that isn’t just tangible but meaningful. Helping everyday people build healthy money habits resonates with you; you believe that helping a family get out of debt, buy their first home, or optimize their tax strategy is a profound responsibility. That tension between rapid progress and high-stakes responsibility excites you.

  • 10+ years of experience as a Product Designer, Technical Founder, and/or Design-Engineer, with a proven track record of driving 0-to-1 initiatives for high-scale consumer products.
  • A "builder" portfolio: A public or private collection of functional projects you have personally built or contributed to using code and AI tools.
  • Mastery of AI tooling: You are a power user of Claude Code, Cursor, and similar environments for rapid, iterative development.
  • Strategic gravitas: Experience influencing cross-functional strategy at the executive level in a complex, fast-moving organization.
  • Technical literacy: A strong understanding of software architecture, APIs, and agentic systems to ensure your contributions are both visionary and feasible.
Even Better
  • Founded or grew a business or side hustle as a product/design thinker.
  • Experience driving impact within a highly-regulated industry (Fintech, Healthtech, etc.).
  • Deep experience with Agentic AI architectures, tool-calling logic, and RAG implementations.
  • Professional background that blurs the lines between Design and Full-Stack Engineering.
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. 
 
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Skills Required

  • 10+ years of experience as a Product Designer, Technical Founder, and/or Design-Engineer
  • A builder portfolio of functional projects using code and AI tools
  • Mastery of AI tooling such as Claude Code and Cursor
  • Experience influencing executive-level cross-functional strategy
  • Strong understanding of software architecture, APIs, and agentic systems

What the Team is Saying

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The Company
HQ: San Francisco, CA
4,500 Employees
Year Founded: 2011

What We Do

SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.

Why Work With Us

Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.

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Employees engage in a combination of remote and on-site work.

For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!

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