People Operations Associate

Who We Are

Chowdeck is an on-demand delivery service for Africa. We deliver food, medicine, groceries, and other packages seamlessly while providing customers with a platform to order from their favourite vendors.

At Chowdeck, we deeply value growth, excellence, speed, and empathy. Our team is a tight-knit group of creative problem solvers who are smart, kind, and committed to helping each other grow.

Where You Come In

We’re looking for a People Operations Associate to play a crucial role in supporting the day-to-day people and administrative operations that keep Chowdeck running smoothly.

In this role, you will own and execute core people operations across the employee lifecycle, working closely with the People team, managers, and employees to ensure processes are compliant and human. You’ll be a key point of contact for employees and a backbone of the People function.

This is a hands-on, detail-driven role where your work directly impacts employee experience, trust, and operational efficiency.

In this role you'll be required to:

• Support end-to-end employee lifecycle processes including onboarding, role changes, and offboarding.
• Maintain accurate and up-to-date employee records across HR systems and documentation.
• Support contract administration, letters, confirmations, and employee documentation.
• Serve as a first point of contact for employee questions related to policies, benefits, leave, and general HR matters.
• Support employee engagement initiatives, internal events, and people programs.
• Partner with the People team to roll out company-wide initiatives and communications.
• Plan and coordinate company-wide events such as offsites, end-of-year parties, team bonding activities, and other internal celebrations.
• Manage event logistics including venues, vendors, budgets, timelines, and communications.
• Support feedback collection and continuous improvement of employee experiences.
• Ensure compliance with labour laws, internal policies, and company guidelines while handling sensitive and confidential information with care and discretion.
• Assist with payroll-related inputs, confirmations, and employee queries in collaboration with Finance.
• Identify opportunities to improve people operations processes and documentation.
• Help build repeatable, scalable systems that support company growth.
• Support the People team with ad-hoc projects, reporting, and initiatives as needed.

You’re a strong fit for the role if you:

• Are highly organised and detail-oriented, with strong follow-through.
• Have 1-3 years of experience in HR, people operations, or an administrative support role.
• Are comfortable managing multiple requests and priorities at the same time.
• Communicate clearly, kindly, and professionally across written and verbal comms.
• Handle confidential information with maturity and discretion.
• Enjoy operational work and take pride in keeping things running smoothly.
• Care deeply about creating a positive employee experience.
• Thrive in fast-paced, evolving environments.

We’ll be extra impressed if you:

• Have experience using common HR tools and people systems such BambooHR
• Have experience working in a fast-growing startup

Beyond the paycheck, Chowdeck provides:

• Housing assistance
• Lunch allowance
• Comprehensive medical coverage
• MacBook for your work
• Opportunities for rapid career progression
• A team of smart, kind colleagues invested in your growth

Specific benefits, allowances, and coverage may vary by country or city in line with local regulations and market practices. Chowdeck is an equal-opportunity employer and prohibits discrimination and harassment of any kind. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender, or age.