Jobs at Chowdeck

Manage day-to-day zone operations: monitor dashboards and communications, onboard and support riders/vendors/agents, handle order exceptions and escalations, coordinate resources, perform data checks and system follow-ups, and support improvement initiatives with zonal leadership.

Manage day-to-day zone operations: monitor dashboards, respond to requests, onboard and train riders/vendors/agents, handle order exceptions and escalations, coordinate resources, and support implementation of operational improvements under zonal leadership. Fast-paced, shift-based role.

Manage day-to-day zone operations: respond to requests, monitor dashboards, onboard and support riders/vendors/agents, resolve order exceptions and escalations, coordinate resources, and assist the Assistant Zonal Manager with improvements.

Manage day-to-day zone operations: respond to requests, monitor dashboards, onboard and support riders/vendors/agents, resolve order exceptions and escalations, coordinate resources, and assist Assistant Zonal Manager with improvements.

Lead design and implementation of scalable data pipelines, warehouses, and data models. Ensure data quality, observability, governance, and self-service analytics. Partner with cross-functional teams, support ML/forecasting initiatives, mentor engineers, and optimize infrastructure for performance, scalability, and cost.

Lead architecture and technical direction across multiple engineering teams. Design and build scalable backend systems and infrastructure, improve reliability, performance, observability, and developer workflows. Drive cross-functional initiatives across logistics, fulfillment, payments, and platform infrastructure. Mentor engineers, set engineering standards, identify technical risks, and collaborate with Product and Leadership on long-term technical strategy.

Design, build, and maintain APIs and backend services for customer, vendor, and rider apps. Improve performance, debug production issues, collaborate with product and frontend teams, and address technical debt by proposing standards, tooling, and process improvements.

Design, build, deploy, and maintain production machine learning models and pipelines for forecasting, ETA prediction, recommendations, fraud detection, and operational optimization. Collaborate with Data, Product, and Engineering teams to operationalize, monitor, and improve ML systems and tooling.

Design, build, and maintain scalable data pipelines and warehouses to support analytics, reporting, forecasting, and ML workflows. Improve data quality, reliability, observability, performance, and governance while partnering with Product, Operations, Finance, and Engineering to meet business needs.

Lead design, development, and deployment of ML models for forecasting, optimization, personalization, and risk detection. Build data pipelines, experimentation frameworks, pricing and incentive algorithms, and metrics tracking. Partner with Product, Engineering, and Operations, maintain data quality, mentor junior scientists, and translate insights for non-technical stakeholders.

Design, build, and maintain scalable cloud infrastructure and CI/CD pipelines. Improve reliability, observability, security, and operational efficiency. Automate provisioning, support incident response, troubleshoot production issues, and collaborate with engineering and product teams to improve developer experience.

Work with experienced engineers to build and maintain backend features and APIs, write well-tested code, debug production issues, monitor performance, participate in code reviews, and contribute to documentation and internal tools while learning engineering best practices.

Support the Zonal Manager in daily operations, people management, KPI tracking and reporting, vendor and rider feedback, recruitment and training, compliance, escalation handling, and driving local growth initiatives. Step in for the Zonal Manager as needed and lead special projects to improve delivery performance and retention.

The Customer Support Representative helps resolve issues for customers, riders, and vendors via various communication channels. Responsibilities include managing orders, maintaining a knowledge base, ensuring high-quality customer interactions, and supporting internal teams.

The Senior Operations Associate manages daily store operations, ensures order fulfillment, coordinates with suppliers, tracks metrics, and oversees agents and associates.

The Senior Operations Associate will manage daily store operations, ensure order fulfillment, supervise staff, and maintain supplier relationships, focusing on efficiency and performance tracking.

The Account Manager at Chowdeck will manage relationships with restaurant partners, focusing on growth, operational excellence, and data-driven insights to optimize vendor performance.

The Senior Mobile Engineer will build and maintain mobile apps for customers, vendors, and riders, ensuring high quality and performance while collaborating with other engineers.