Jobs at Chowdeck

Leads Chowdeck’s central product design function across customer, vendor, operations, and trust products. Owns design quality, team hiring and development, design systems, research practice, design operations, and cross-functional collaboration. This player-coach role combines strategic leadership with hands-on product design, critique, prototyping, validation, and delivery. The lead will establish standards, improve research-informed decision-making, allocate design capacity, and scale consistent product experiences across mobile and web products.

Lead the consumer product function across discovery, browsing, cart, checkout, payment, order tracking, and completion. Set product strategy and roadmap, lead cross-functional delivery, use customer and operational insights to prioritize problems, and improve conversion, reliability, retention, and customer experience. Coordinate launches across cities and countries, manage dependencies and trade-offs, and communicate progress and outcomes to leadership and partner teams.

Own the Quick Commerce product strategy across Chowstore, Shops, and Local Markets, covering customer shopping, inventory, picking, fulfillment, and store operations. Lead roadmap prioritization, product discovery, technical planning, launches, and cross-functional collaboration. Improve basket-building, stock accuracy, order readiness, and operational efficiency while balancing growth, financial outcomes, and execution readiness for expansion.

Supports daily delivery operations within an assigned zone by monitoring dashboards and communication channels, resolving order exceptions, routing issues, coordinating resources, and maintaining the readiness and performance of riders, vendors, and agents. The role also assists with onboarding, training, scheduling, routine checks, escalation management, and implementing operational improvements in a fast-paced startup environment.

Supports daily delivery operations within an assigned zone by monitoring dashboards and communication channels, resolving order exceptions, routing issues, and coordinating vendors, riders, agents, resources, and assets. The role also supports onboarding, training, scheduling, routine checks, operational escalations, and process improvements. It is a fast-paced, shift-based position suited to organized, resilient graduates seeking growth in startup operations.

Manage a portfolio of high-growth food, grocery, and pharmacy vendors; grow and retain key accounts, identify and close upsell opportunities, and advise vendors on business strategy. Analyze large datasets using SQL to identify trends and provide actionable recommendations. Coordinate cross-functional teams, manage stakeholder relationships, solve problems end to end, and improve vendor and customer outcomes.

Create and maintain Chowdeck’s visual brand identity across digital and physical channels, including social media, email, billboards, packaging, and in-app content. Collaborate with marketing, content, and design teams; maintain brand consistency; adapt designs for diverse African markets; manage multiple projects and deadlines; and represent the company at events.

Manage Chowdeck’s social media presence, create and edit mobile-first text and video content, monitor trends and engagement, optimize SEO content, and improve website and social traffic. Develop campaign KPIs, respond empathetically to customers, resolve public issues, ensure copyright and data protection compliance, and collaborate with marketing, design, and product teams on brand strategy and customer experience. Represent the company at internal and external events.

Drive enterprise sales growth by managing the full sales cycle for food, logistics, and other vendors. Responsibilities include qualifying inbound leads, developing outbound account plans, closing and expanding named accounts, building stakeholder relationships, identifying business opportunities, presenting solutions, and educating prospects on Chowdeck’s products.

Conduct outbound calls to re-engage customers, understand their experiences, provide approved offers and service recovery, log feedback accurately, meet call and conversion targets, escalate recurring issues, and report engagement results. The role requires persuasive communication, empathy, resilience, attention to detail, and comfort working varying shifts in a fast-paced, target-driven environment.

Handle complex customer, vendor, and rider escalations across phone, chat, email, and social media. Investigate issues, coordinate resolutions, manage priority cases, mentor junior support agents, analyze recurring pain points, improve processes, maintain documentation, and support training. The role requires high-volume communication, empathy, resilience, strong product knowledge, and ownership in a fast-paced delivery environment.

Handles high-volume phone, chat, email, and social media support for customers, riders, and vendors. Resolves delivery issues, order changes, cancellations, refunds, and payment concerns; coordinates with restaurants, riders, partners, and internal teams. Maintains accurate communication, contributes to support documentation, identifies recurring issues, and supports service improvements. Requires flexibility for evening, weekend, holiday, and changing shifts.

The Senior Mobile Engineer will build and maintain mobile apps for customers, vendors, and riders, ensuring high quality and performance while collaborating with other engineers.

Lead design and implementation of scalable data pipelines, warehouses, and data models. Ensure data quality, observability, governance, and self-service analytics. Partner with cross-functional teams, support ML/forecasting initiatives, mentor engineers, and optimize infrastructure for performance, scalability, and cost.

Manage day-to-day zone operations: respond to requests, monitor dashboards, onboard and support riders/vendors/agents, resolve order exceptions and escalations, coordinate resources, and assist Assistant Zonal Manager with improvements.

Design, build, and maintain scalable data pipelines and warehouses to support analytics, reporting, forecasting, and ML workflows. Improve data quality, reliability, observability, performance, and governance while partnering with Product, Operations, Finance, and Engineering to meet business needs.

Design, build, and maintain APIs and backend services for customer, vendor, and rider apps. Improve performance, debug production issues, collaborate with product and frontend teams, and address technical debt by proposing standards, tooling, and process improvements.

Lead architecture and technical direction across multiple engineering teams. Design and build scalable backend systems and infrastructure, improve reliability, performance, observability, and developer workflows. Drive cross-functional initiatives across logistics, fulfillment, payments, and platform infrastructure. Mentor engineers, set engineering standards, identify technical risks, and collaborate with Product and Leadership on long-term technical strategy.

Design, build, and maintain scalable cloud infrastructure and CI/CD pipelines. Improve reliability, observability, security, and operational efficiency. Automate provisioning, support incident response, troubleshoot production issues, and collaborate with engineering and product teams to improve developer experience.

Design, build, deploy, and maintain production machine learning models and pipelines for forecasting, ETA prediction, recommendations, fraud detection, and operational optimization. Collaborate with Data, Product, and Engineering teams to operationalize, monitor, and improve ML systems and tooling.