Jobs at Chowdeck

Conduct outbound calls to re-engage customers, understand their experiences, provide approved offers and service recovery, log feedback accurately, meet call and conversion targets, escalate recurring issues, and report engagement results. The role requires persuasive communication, empathy, resilience, attention to detail, and comfort working varying shifts in a fast-paced, target-driven environment.

Handle complex customer, vendor, and rider escalations across phone, chat, email, and social media. Investigate issues, coordinate resolutions, manage priority cases, mentor junior support agents, analyze recurring pain points, improve processes, maintain documentation, and support training. The role requires high-volume communication, empathy, resilience, strong product knowledge, and ownership in a fast-paced delivery environment.

Handles high-volume phone, chat, email, and social media support for customers, riders, and vendors. Resolves delivery issues, order changes, cancellations, refunds, and payment concerns; coordinates with restaurants, riders, partners, and internal teams. Maintains accurate communication, contributes to support documentation, identifies recurring issues, and supports service improvements. Requires flexibility for evening, weekend, holiday, and changing shifts.

The Senior Operations Associate will manage daily store operations, ensure order fulfillment, supervise staff, and maintain supplier relationships, focusing on efficiency and performance tracking.

The Senior Mobile Engineer will build and maintain mobile apps for customers, vendors, and riders, ensuring high quality and performance while collaborating with other engineers.

Lead design and implementation of scalable data pipelines, warehouses, and data models. Ensure data quality, observability, governance, and self-service analytics. Partner with cross-functional teams, support ML/forecasting initiatives, mentor engineers, and optimize infrastructure for performance, scalability, and cost.

Manage day-to-day zone operations: respond to requests, monitor dashboards, onboard and support riders/vendors/agents, resolve order exceptions and escalations, coordinate resources, and assist Assistant Zonal Manager with improvements.

Manage day-to-day zone operations: respond to requests, monitor dashboards, onboard and support riders/vendors/agents, resolve order exceptions and escalations, coordinate resources, and assist the Assistant Zonal Manager with improvements.

Design, build, and maintain scalable data pipelines and warehouses to support analytics, reporting, forecasting, and ML workflows. Improve data quality, reliability, observability, performance, and governance while partnering with Product, Operations, Finance, and Engineering to meet business needs.

Support the Zonal Manager in daily operations, people management, KPI tracking and reporting, vendor and rider feedback, recruitment and training, compliance, escalation handling, and driving local growth initiatives. Step in for the Zonal Manager as needed and lead special projects to improve delivery performance and retention.

Design, build, and maintain APIs and backend services for customer, vendor, and rider apps. Improve performance, debug production issues, collaborate with product and frontend teams, and address technical debt by proposing standards, tooling, and process improvements.

Lead architecture and technical direction across multiple engineering teams. Design and build scalable backend systems and infrastructure, improve reliability, performance, observability, and developer workflows. Drive cross-functional initiatives across logistics, fulfillment, payments, and platform infrastructure. Mentor engineers, set engineering standards, identify technical risks, and collaborate with Product and Leadership on long-term technical strategy.

Manage day-to-day zone operations: monitor dashboards, respond to requests, onboard and train riders/vendors/agents, handle order exceptions and escalations, coordinate resources, and support implementation of operational improvements under zonal leadership. Fast-paced, shift-based role.

Design, build, and maintain scalable cloud infrastructure and CI/CD pipelines. Improve reliability, observability, security, and operational efficiency. Automate provisioning, support incident response, troubleshoot production issues, and collaborate with engineering and product teams to improve developer experience.

Design, build, deploy, and maintain production machine learning models and pipelines for forecasting, ETA prediction, recommendations, fraud detection, and operational optimization. Collaborate with Data, Product, and Engineering teams to operationalize, monitor, and improve ML systems and tooling.

Manage day-to-day zone operations: monitor dashboards and communications, onboard and support riders/vendors/agents, handle order exceptions and escalations, coordinate resources, perform data checks and system follow-ups, and support improvement initiatives with zonal leadership.