Mukuru is a fast-growing fintech business transforming access to financial services across Africa and beyond. To support our ambitious growth, we’re looking for a People Effectiveness Partner who will help design, implement, and embed innovative people practices that drive performance, growth, and employee experience across the Group.
This role is perfect for someone who thrives at the intersection of Organisational Development, Talent, and Change, and who wants to make a real impact by shaping how we grow and support our people.
What You’ll DoDesign and deliver frameworks for Talent Management, Succession Planning, and Leadership Development that prepare Mukuru for the future.
Drive the rollout and continuous improvement of our Performance Management process.
Partner with leaders and HC teams to review and align organisational structures and support Organisational Design initiatives.
Lead Change Management interventions, including crafting communication strategies that bring people on board.
Shape engaging Onboarding and Offboarding experiences that strengthen the employee journey.
Develop Strategic Workforce Planning models that ensure the right people are in the right roles at the right time.
Conduct best practice research and translate insights into impactful, fit-for-purpose solutions.
Build dashboards and metrics to measure the success and ROI of people initiatives.
Minimum 5 years’ experience in Organisational Development/Design (corporate or consulting).
HR degree or related qualification (essential); Honours in Industrial Psychology/HCM desirable.
Knowledge of frameworks in Performance, Talent, Change, Organisational Design, and Leadership Development.
Advanced Excel, Power BI, and PowerPoint skills.
Strong project management, research, and stakeholder management abilities.
Certification in Change Management (advantageous).
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
Top Skills
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
