Mukuru is one of Africa’s leading FinTech companies, empowering millions of people through accessible, affordable, and reliable financial services. As we continue to grow across markets, our people remain at the heart of our success. Ensuring that we attract, develop, engage, and retain top talent is essential — and that’s where the Organisational Development (OD) function plays a pivotal role.
The OpportunityWe are looking for an Organisational Development Partner who will help shape the future of our people, culture, and organisational capability across the Mukuru Group.
In this strategic and highly collaborative role, you will research, design, and implement OD frameworks that support our evolving business needs — from Talent Management and Performance frameworks to Leadership Development, Change Management, and Organisational Design.
This role suits someone who thrives on creating meaningful, people-centred solutions and wants to influence organisational growth at scale.
What You’ll Do1. Talent & Succession ManagementDesign and enhance talent and succession frameworks that enable business continuity and growth.
Monitor programme effectiveness and update approaches as needed.
Identify risks, track progress, and provide insights on talent health across the organisation.
Develop and refine performance management processes and tools that support a high-performance culture.
Partner with business leaders and HC teams to ensure adoption and alignment.
Report on outcomes, challenges, and improvement opportunities.
Collaborate with business units to review, refine, and optimise organisational structures.
Support design interventions, behavioural programmes, and OD best practices.
Lead continuous improvement projects and ensure alignment with legal and regulatory requirements.
Develop and embed change management strategies that support organisational transitions.
Measure and report on the impact of change initiatives.
Create communication plans to ensure awareness, understanding, and adoption of organisational changes.
Design and implement leadership development frameworks that grow capability at all levels.
Continuously measure leadership programme effectiveness and adjust where necessary.
Provide insights and recommendations for long-term leadership pipeline growth.
Develop and enhance onboarding and offboarding processes that support employee experience and retention.
Track success metrics and recommend areas for improvement.
Build and maintain SWP frameworks aligned with business forecasting and OPEX planning.
Measure effectiveness and provide insights to key stakeholders.
Conduct deep research on global OD, Talent, and Performance trends.
Benchmark Mukuru’s practices against leading industries and make recommendations.
Translate best practice into practical, scalable solutions for the business.
Strong understanding of:
Performance Management
Talent Management
Organisational Design
Leadership Development
Change Management models
Strategic Workforce Planning
Excellent verbal & written communication
Advanced Excel, PowerPoint & Power BI
Strong project management
Research capability
Analytical thinking
Stakeholder management
Organisation & time management
5+ years in Organisational Development/Organisational Design (corporate or consulting).
Grade 12 (Essential)
HR degree or equivalent (Essential)
Honours in Industrial Psychology or Human Capital (Desirable)
Change management certification (Beneficial)
A strategic thinker who enjoys solving organisational challenges.
A strong collaborator who builds trusted partnerships across teams.
Curious, research-driven, and always evolving your knowledge.
Passionate about people development and organisational effectiveness.
Confident in leading programmes from concept to execution.
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
Top Skills
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
