At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.
1. Review, assess and making right and accurate decision in PAL , FAL , and liaising with Panel hospital on PC admission into related information
2.Assist manager in managing Claims team to ensure daily operations are well managed and within the agreed Service Level with distribution channel and customer.
3.Handle AUC cases and enquiry and within the agreed Service Level
4.Assist Manager in managing the HAS portfolio including monitoring the HAS under PBTB team daily productivity and managing issues, work with Agency and Panel hospital and giving right feedback in appointment and monitoring of panel hospitals.
5.Perform the role as a team lead in training, guiding junior & new staffs in claims assessment
6.Assisting junior assessors in proactively prevent from doing error through frequent advice and training, case sharing
7.Manage customer complaints/enquiries through CSM, e-mail or written complaint and provide feedback/response within 24 hours.
8.Monitor and review work system and processes to ensure effective and efficient operations of HAS, and implementing process improvements where appropriate.
9. Assists team leader in preparing daily and monthly statistic, analysis for reporting to management
10.Involved in projects organized by Department or Company and complete the projects within the timeline.
11.Ensures section/unit complies with all regulatory (internal and external) and corporate requirements.
12. Perform any Ad-hoc function as requested by Section Head or HOD
13.Involved in quality when necessary
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What We Do
In Asia and Africa, Prudential has been providing familiar, trusted financial security to people for 100 years. Today, headquartered in Hong Kong and London, we are ranked top three in 12 Asian markets with 18 million customers, around 68,000 average monthly active agents and access to over 27,000 bank branches in the region. Prudential is focused on opportunities in the most exciting growth markets in Asia and Africa. With access to over 4 billion people in both these regions, we are investing in broadening our presence and building our leadership in the life and asset management markets. We are committed to making a positive impact on our customers, our employees and our communities by delivering the best savings, health and protection solutions to people so they can get the most out of life. Visit our websites for more information Prudential plc: https://www.prudentialplc.com/ Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
