Jobs at Prudential plc

Leads social, digital, web, SEO/SEM, and performance marketing strategy across owned, earned, and paid channels. Oversees content, community engagement, website optimization, paid media, analytics, demand generation, and conversion improvement. Partners with brand, communications, product, acquisition, IT, and customer teams to deliver cohesive campaigns. Manages the Social and Digital team, agency relationships, budgets, capability development, and emerging digital marketing opportunities.

Leads the Level 2 application support function, overseeing SLA performance, incident resolution, escalation governance, staffing, and team development. Drives root cause analysis, problem management, operational resilience, runbook improvements, monitoring, and reduction of recurring incidents. The role coordinates with Level 1, Level 3, IT Operations, major incident management, engineering teams, vendors, and business stakeholders while ensuring compliance with ITIL, governance, and audit requirements.

Manage and support takaful agency growth by monitoring KPIs, addressing agency concerns, enforcing regulatory guidelines, recruiting and developing agents, supporting sales initiatives, organizing agency engagement activities, and preparing regular plans and reports.

Owns end-to-end management of complex high-net-worth and ultra-high-net-worth life insurance cases through policy issuance. Coordinates agents, relationship managers, underwriting, medical providers, reinsurers, and internal stakeholders while ensuring documentation quality, regulatory compliance, risk controls, service excellence, and timely escalation. Monitors case KPIs, identifies process friction, and supports automation and operating-model improvements across multiple jurisdictions.

Support the Chief Compliance Officer in maintaining and improving compliance and data privacy frameworks for Prudential Bermuda. Responsibilities include compliance monitoring and testing, AML/ATF/APF and sanctions controls, CDD/EDD, fraud prevention, regulatory reporting, stakeholder advisory, training, compliance systems administration, and data protection governance under Bermuda PIPA. The role partners with Legal, Risk, IT, and business teams to manage privacy risks, incidents, confidential information, and regulatory obligations.

Supports Group strategy development, strategic planning, market and competitive analysis, and execution tracking. Leads high-priority strategic workstreams, synthesizes complex data into recommendations, prepares executive and Board briefings, aligns stakeholders across business units, and contributes to thought leadership. The role also coaches junior team members and promotes data-driven decision-making.

Lead and establish a global High Net Worth underwriting framework for Prudential Wealth, setting strategy, governance, technical standards and operating model. Provide technical leadership on complex HNW cases, oversee risk and claims governance, drive process innovation and automation, partner with distribution and operations, and build a high-performing multi-jurisdiction specialist underwriting team.

Leads product strategy, research, development, approvals, marketing capabilities, and profitability for PruBSN products. Oversees product calendars, regulatory and Shariah compliance, customer-centric value propositions, distribution enablement, risk controls, and divisional talent development. Requires extensive managerial experience in actuarial services or product development, along with knowledge of takaful, Islamic finance, product development processes, and Shariah governance.

Leads change management for Agency Distribution business, operational, and digital transformation initiatives. Assesses impacts and readiness, develops stakeholder engagement and communication plans, manages resistance, monitors adoption, and reinforces sustained behavioral and operational changes. Partners with Agency teams and Operations, Technology, Product, Marketing, Finance, Risk, Compliance, and Legal stakeholders to ensure effective rollout, governance, feedback, and continuous improvement across agents, leaders, and GADs.

Executes transactional finance activities across accounts payable, travel and expense, intercompany, fixed assets, leases, and bank reconciliations. Maintains Oracle master data, resolves exceptions and stakeholder queries, supports month-end close, controls, audit readiness, compliance, and SOX testing. The role also contributes to process automation, standardization, documentation, continuous improvement, and knowledge sharing within a shared services environment.

Executes shared-services finance operations, including accounts payable, travel and expense processing, intercompany, fixed asset and lease accounting, bank reconciliations, Oracle master data maintenance, controls, audit readiness, and query resolution. Supports month-end close, SLA performance, issue resolution, process documentation, automation, continuous improvement, and stakeholder coordination across Finance, Procurement, and business units.

Assess healthcare provider contract due diligence, follow up with hospital and clinic providers, prepare reports, and maintain contract documents in legal and shared folders. The role supports agreements between Prudential and healthcare providers and requires communication, basic Microsoft Office skills, and commitment to work-from-office or hybrid arrangements.

Leads Finance Operations across accounts payable, travel and expense, intercompany, fixed assets, lease accounting, bank reconciliation, and finance query management. Owns service delivery, governance, controls, audit readiness, risk mitigation, stakeholder management, transformation, automation, and continuous improvement. Leads managers and finance professionals while driving SLA and KPI performance, resolving escalations, strengthening operational controls, and building team capability across a shared services environment.

Executes transactional finance operations across accounts payable, travel and expense, intercompany, fixed assets, leases, and bank reconciliations. Maintains Oracle master data, resolves exceptions, supports month-end close, internal controls, audits, compliance, and stakeholder queries. The role also contributes to process automation, standardization, continuous improvement, documentation, and knowledge sharing within a high-volume shared services environment.

Manages shared-services finance operations including accounts payable, travel and expense, intercompany, fixed assets, leases, bank reconciliations, master data, controls, and audit readiness. Oversees service levels, issue resolution, compliance, continuous improvement, automation, and team coordination. Partners with Finance, Procurement, business units, and global stakeholders to ensure accurate, timely, and controlled transactional finance delivery.

Support employer branding, internal communications, and employee engagement through event coordination, content development for internal and external channels, social media support, campus/talent attraction activities, stakeholder and vendor coordination, data collection and reporting, and administrative tasks.

Manages Prudential Vietnam’s CSR and sustainability initiatives, including community programs, strategic partnerships, stakeholder engagement, sustainability governance, ethics awareness, reporting, and impact measurement. Coordinates with government agencies, NGOs, schools, industry bodies, internal teams, and external partners. Oversees project plans, budgets, risks, timelines, communications, and performance indicators while supporting corporate reputation and responsible business objectives.

Recruit and develop high-quality financial consultants, coach them on sales and activity management, and cultivate future agency leaders. The role drives recruitment, productivity, retention, sales performance, compliance, and team expansion through structured planning, field coaching, training coordination, and leadership development. It also ensures adherence to insurance sales processes, internal controls, legal requirements, and operational risk policies.

Lead design and delivery of customer analytics, feature store, and ML models (CLV, retention, recommendations, fraud). Promote AI adoption, apply MLOps for deployment and monitoring, collaborate with stakeholders, and build data science team capability.

Leads the design, execution, and evaluation of agent and client seminars and events. Coordinates stakeholders, communications, payments, event calendars, and follow-up activities. Proposes learning and development and client events aligned with agency needs, while managing related business development projects. The role requires strong project management, communication, presentation, interpersonal, customer service, and Cantonese and Mandarin language skills.