Join us as a Payment Operations Analyst
- We’ll look to you to deliver successful outcomes for your customers by processing their payments accurately and efficiently
- You’ll be liaising with customers, other financial institutions and key stakeholders in order to resolve missing payment queries
- You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of payment related queries
What you'll do
As a Payment Operations Analyst, you’ll be processing payments accurately and efficiently within our SLA's. You'll be responsible for the day to day payment processing and reconciliation, including incentive payments and payment verification.
Your day-to-day will include:
- Resolving redirected payments, missing payments and general payment related queries
- Processing inbound and outbound credit payment recoveries
- Completing credit payment recovery
- Being responsible for the daily reconciliation & settlement of our payment schemes (FPS, BACS, MasterCard & Cash).
The skills you'll need
We're looking for someone with strong payment operations experience who can provide an excellent customer service experience to our customers and colleagues. Alongside a strong background in payments, you'll need a good understanding of scheme guidelines. You’ll also have the ability to take ownership of investigations and work as part of a team.
You’ll also demonstrate:
- Experience in a payment operations or payment processing role
- Excellent communication skills, and a good standard of written English
- Attention to detail
- The ability to work on your own initiative and on multiple items simultaneously
Hours
35
Job Posting Closing Date:
27/03/2025
Ways of Working:Remote First
Top Skills
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
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