It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
- Own end-to-end partner lifecycle management, including strategic partner planning and GTM business plans to drive sales pipeline and growth
- Drive partner pipeline development, inspection, and assist with deal progression in partnership with field sales
- Work with partners to generate new business in existing accounts, new markets, and net new logos while ensuring partners deliver successful projects
- Develop joint GTM plans with Marketing to drive co-sell and demand generation leading to pipeline and revenue
- Advise partners on market, geographic, and route-to-market expansion, including identification of new buying centers and customer sales motions
- Collaborate with Technical Partner Advisors (TPAs) and the to align sales plays to Routes to Market and guide partners on how to sell ServiceNow
- Conduct quarterly and bi-annual business reviews, governance forums, and milestone tracking
- Coach and enable partners both remotely and face-to-face, building senior-level relationships and managing partner risk
- Track performance metrics, readiness indicators, and reduce friction by escalating risks as needed
- Partner pipeline growth, and revenue contribution
- Expansion into new markets, buying centers, and net new logos
- Consistency of partner execution, governance, and project delivery
- Field and stakeholder satisfaction
- Partner maturity, scalability, and enablement effectiveness
To be successful in this role you have:
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, or analyzing AI-driven insights
- 5–10+ years in partner management, alliances, or ecosystem roles
- Strong understanding of partner-led and co-sell sales motions
- Experience developing and executing GTM strategies through partner ecosystems
- Ability to influence and operate in a matrixed organization
- Executive communication and relationship management skills
- Comfort operating in ambiguity with a bias toward action
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- Experience leveraging or integrating AI into work processes, using AI-powered tools or automating workflows
- 5-10+ years in partner management, alliances, or ecosystem roles
- Strong understanding of partner-led and co-sell sales motions
- Experience developing and executing GTM strategies through partner ecosystems
- Ability to influence and operate in a matrixed organization
- Executive communication and relationship management skills
- Comfort operating in ambiguity with a bias toward action
What the Team is Saying
ServiceNow Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive, with employer‑verified medical, dental, vision, life and disability coverage plus mental‑health support. Feedback suggests plan breadth and quality are a standout element of the package.
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Leave & Time Off Breadth — Time off options include flexible PTO, paid holidays, paid volunteer time, and additional company “Wellbeing Days.” Feedback suggests employees value the breadth of recharge time available.
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Equity Value & Accessibility — Ownership programs feature a 15%‑discount Employee Stock Purchase Plan alongside role‑based equity (e.g., RSUs) and performance bonuses. Feedback suggests these elements meaningfully lift total compensation beyond base pay.
ServiceNow Insights
What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
Gallery
ServiceNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.
