Client Director, Manufacturing

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

As a Client Director at ServiceNow, you will be responsible for spearheading growth & leadership into new areas of business being responsible for one of our lighthouse customers in the manufacturing business. You will lead executive relationship management, acting as a trusted advisor who deeply understands unique challenges and strategic objectives.

In this role, you’ll drive engagement at the C-level using consultative selling skills to shape and close large, complex deals. You will develop and execute comprehensive account strategies and territory plans, working in close collaboration with cross-functional teams—including Solution Sales, Solution Consulting, Support, and Professional Services—to deliver AI-powered, platform-based solutions that accelerate your clients' digital transformation.

We’re looking for a high-performing, customer-obsessed individual who brings energy, leadership, and initiative. Success in this role requires balancing short-term results with long-term client engagement, managing a customer-focused virtual team, and evangelizing the value of ServiceNow across the enterprise.

What you get to do in this role:

• Provide strategic leadership to client
• Be the relationship manager between customers, ServiceNow & the partner eco-system
• Build compelling E2E value stories along the ServiceNow platform to meet customer's strategic outcomes
• Manage all Executive relationships between ServiceNow and the customer
• Build trust and deep multi-tiered relationships through assigned clients' organization, from existing teams within IT, spreading into business areas to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned client, including Licenses, Renewals and Professional Services

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of experience in client management, aligning account strategies with revenue opportunities across global enterprise accounts
• 2+ years in a Client Director or equivalent role, with a proven track record of multi-million-dollar sales success and executive-level relationship management
• Consistent track record of selling complex enterprise software to C-level executives, particularly within the manufacturing industry
• Strong point of view on industry trends and the ability to craft compelling narratives around agentification in Manufacturing
• Excellent communication and executive presence, with the ability to convey leadership, confidence, and clarity across presentations, written content, and high-level meetings
• Expertise in building and executing account strategies and operational plans for large, complex global accounts
• Proven ability to accurately forecast and achieve revenue targets in strategic sales environments
• Solid experience across IT Service Management, GBS, Security Operations, Customer Service, and IT Operations Management, within software or IT sales organizations
• Strong leadership skills in managing virtual and matrixed teams, collaborating closely with Solution Sales, Consulting, Support, and Professional Services
• Ability to understand and translate broad, enterprise-level business and IT needs into strategic, high-impact solutions
• Willingness to travel up to 50%
• Fluent in English, German would be a plus

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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