It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Role Overview
The Partner Manager manages ServiceNow's relationships with our partner ecosystem in Singapore, based in Singapore. You will manage and nurture companies in the ServiceNow partner ecosystem, encouraging partners to develop and mature their ServiceNow practice. This includes building partner practices, driving joint GTM plans, generating pipeline, and ensuring partners deliver successful customer outcomes.
Key Responsibilities
- Build partner practices through business plan development, account planning, and partner expectation management across industry, regional, and product focus areas.
- Drive end-to-end sales engagements alongside partners — from discovery through close — orchestrating internal resources (marketing, enablement, technical teams) to accelerate deal velocity and improve win rates.
- Develop and execute joint GTM plans; lead pipeline generation, demand generation activities (Partner Prospecting Days, CxO Roundtables, joint events), and new logo acquisition.
- Manage partner ecosystem governance including readiness assessments, quarterly business reviews, tiering progress, health analysis, and metrics reporting; drive global interlocks with other regions.
- Develop and execute capacity plans to ensure partners are positioned to sell and deliver successful customer implementations with the right competencies, certifications, and co-delivery capabilities.
- Direct and align partner investment with areas of greatest opportunity; ensure alignment with ServiceNow's Partner Industry Solutions strategy.
- Collaborate cross-functionally with Sales, Marketing, Partner Operations, and Partner Enablement to align partner activities with ServiceNow's sales objectives
To be successful in this role you have:
- Risk & Security background: experience in or strong familiarity with Security Operations, Integrated Risk Management, GRC, or cybersecurity — from a vendor, partner, consulting, or enterprise environment.
- AI fluency: demonstrated experience leveraging AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 10+ years in partner/channel management or sales leadership in technology/SaaS; proven track record in building partner practices and driving revenue through partner channels.
- Strong coaching, negotiation, and relationship-building skills; ability to manage complex partner ecosystems and influence at all organizational levels.
- Deep understanding of cloud services, enterprise software platforms, and competitive landscape.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- Experience in or strong familiarity with Security Operations, Integrated Risk Management, GRC, or cybersecurity
- Demonstrated experience leveraging AI in work processes, decision-making, or problem-solving
- 10+ years of experience in partner or channel management, or sales leadership, within technology or SaaS
- Proven track record building partner practices and driving revenue through partner channels
- Strong coaching, negotiation, and relationship-building skills
- Ability to manage complex partner ecosystems and influence stakeholders at all organizational levels
- Deep understanding of cloud services, enterprise software platforms, and competitive landscapes
What the Team is Saying
ServiceNow Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive, with employer‑verified medical, dental, vision, life and disability coverage plus mental‑health support. Feedback suggests plan breadth and quality are a standout element of the package.
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Leave & Time Off Breadth — Time off options include flexible PTO, paid holidays, paid volunteer time, and additional company “Wellbeing Days.” Feedback suggests employees value the breadth of recharge time available.
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Equity Value & Accessibility — Ownership programs feature a 15%‑discount Employee Stock Purchase Plan alongside role‑based equity (e.g., RSUs) and performance bonuses. Feedback suggests these elements meaningfully lift total compensation beyond base pay.
ServiceNow Insights
What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
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ServiceNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.
