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Ro's mission is to help patients achieve their health goals by delivering the easiest, most effective care possible.
The Role
Own packaging initiatives from concept through implementation, coordinating cross-functional teams across operations, product, quality, sourcing, supply planning, brand, marketing, and external vendors. Develop data-driven business cases, manage testing and validation, oversee artwork change control, maintain packaging governance and documentation, and drive scalable solutions that improve patient experience and operational efficiency. The role requires structured decision-making, stakeholder alignment, supplier coordination, and execution across multiple complex initiatives.
Summary Generated by Built In
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.
Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.
The Role:
As Packaging Program Manager at Ro, you’ll own the execution of packaging initiatives, coordinating across functions to move decisions efficiently from concept through implementation.
This is a highly cross-functional and highly visible role that sits at the intersection of operations, product, brand, and quality. You will be responsible for translating business needs into scalable packaging solutions, driving alignment among stakeholders with competing priorities, and ensuring execution against a clear, prioritized roadmap. Success in this role requires the ability to operate in ambiguity, make structured tradeoffs, and drive decisions forward in a fast-moving, multi-stakeholder environment.
You'll work across Pharmacy Operations, Product Development, Corporate Quality, Sourcing, Supply Planning, Brand, Product Marketing, and external vendors to deliver packaging solutions that improve patient experience while supporting operational scale.
What You’ll Do:
- Lead day-to-day execution of packaging initiatives from concept through implementation.
- Coordinate cross-functional workstreams across Pharmacy Operations, Product Development, Corporate Quality, Brand, Product Marketing, Sourcing, Supply Planning, and external partners.
- Identify packaging improvement opportunities and develop data-driven business cases and tradeoff recommendations for leadership review.
- Manage packaging testing, validation, artwork change control, and implementation activities to ensure successful execution.
- Establish and maintain packaging documentation, specifications, and other governance processes that improve consistency and scalability.
- Identify and evaluate packaging improvement opportunities, developing business cases and recommendations based on operational, financial, and patient impact.
- Partner with external packaging suppliers, testing laboratories, and engineering partners to develop, validate, and implement packaging solutions.
What You’ll Bring to the Team:
- 5+ years of experience leading cross-functional programs or projects in supply chain, operations, manufacturing, product commercialization, packaging, or a related field.
- Experience working with packaging, product commercialization, manufacturing, pharmaceutical, medical device, or consumer products is required
- Proven ability to manage multiple complex initiatives while keeping stakeholders aligned and projects moving forward.
- Strong program and project management skills with exceptional organization and follow-through.
- Excellent communication skills with experience presenting recommendations, tradeoffs, and project updates to cross-functional partners and leadership.
- A structured, analytical approach to problem-solving with the ability to translate data into practical business recommendations.
- Experience building operational workflows or driving continuous improvement initiatives.
- Experience working with suppliers, contract manufacturers, testing laboratories, or other external partners.
We've Got You Covered:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
The target base salary for this position ranges from $122,400 to $140,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected].
See our California Privacy Policy here.
Skills Required
- 5+ years of experience leading cross-functional programs or projects in supply chain, operations, manufacturing, product commercialization, packaging, or a related field
- Experience working with packaging, product commercialization, manufacturing, pharmaceutical, medical device, or consumer products
- Ability to manage multiple complex initiatives while keeping stakeholders aligned and projects moving forward
- Strong program and project management skills with exceptional organization and follow-through
- Excellent communication skills, including presenting recommendations, tradeoffs, and project updates to cross-functional partners and leadership
- Structured, analytical approach to problem-solving and ability to translate data into practical business recommendations
- Experience building operational workflows or driving continuous improvement initiatives
- Experience working with suppliers, contract manufacturers, testing laboratories, or other external partners
What the Team is Saying
Kim
General Manager
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Rachel
Director, Product Design
Andres
Senior Director, Corporate Quality
Ross
Director, Strategy and Operations
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Kerry
Associate Director, Care Delivery Quality and Safety
Jay
Senior Director, Growth, Ro Body and Performance Marketing
Zach
CEO and Co-Founder
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The Company
What We Do
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
Why Work With Us
Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare, bringing together nationwide telehealth, lab, and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.
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Ro (Ro.co) Teams
Ro (Ro.co) Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ro’ers in the tri-state area join their colleagues in the NY Hub twice a week for in-person collaboration.
Typical time on-site:
2 days a week
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