PA25DINSIQ1002 - Lead Business Analyst

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Requirements Management:

• Collaborate with stakeholders to identify, analyse, and prioritise requirements for new and existing deliveries, with a focus on Australian superannuation products.

• Lead and facilitate workshops/meetings to gather requirements and present solutions confidently to internal and external stakeholders.

• Document and manage API requirements, ensuring alignment with REST/GraphQL principles and system capabilities.

• Develop and maintain business artefacts such as user journeys, process maps, and capability models.

Delivery and Collaboration:

• Act as a key interface across the enterprise, ensuring effective cross-communication of requirements, needs, and concepts.

• Work closely with the scrum team, ensuring adherence to Agile best practices and timely delivery of high-quality solutions.

• Support in-sprint testing, including planning, coordination, and execution to ensure system changes align with user story outcomes.

• Provide post-implementation support, including system and user acceptance testing and early life support.

Consultancy and Stakeholder Engagement:

• Build strong collaborative relationships with internal and external stakeholders, providing consultancy to ensure successful project delivery.

• Act as a champion for process improvement and innovation within the Digital Product and Innovation team.

• Keep all stakeholders informed of progress, risks, and issues, ensuring effective communication and transparency.

Technical Expertise:

• Leverage knowledge of API principles (REST/GraphQL), web technologies (e.g., cookies, HTML, JSON), and authentication protocols (e.g., oAuth2, SAML).

• Utilise your expertise in superannuation regulations and processes to guide the development of compliant and user-focused solutions.

• Stay up to date with market trends, regulatory changes, and industry best practices to inform product enhancements and strategies.

• Contribute to the evaluation of key technology providers and operating models to support product innovation.

Leadership and Mentorship:

• Mentor and guide junior business analysts, sharing knowledge and best practices to enhance team performance.

• Take ownership of deliverables, ensuring quality standards and timelines are met consistently.

• Foster a culture of continuous improvement, advocating for change and driving team development.

Core Requirements:

Regulatory:

• Exercise due care and diligence to ensure areas of responsibility are organised and controlled.

• Uphold responsibilities for risk management and business continuity practices.

• Comply with relevant Client Asset, Data Protection, and Financial Crime Prevention regulations.

Quality:

• Deliver services with 100% accuracy and timeliness, ensuring high-quality outputs.

• Continuously review and enhance processes to improve individual and team performance.

• Demonstrate integrity and professionalism in all duties.

Knowledge and Technical Skills

Essential:

• Over 5 years of experience in financial services, with strong expertise in Australian superannuation.

• Proven track record of delivering digital products and leading complex projects.

• Strong understanding of API principles (REST/GraphQL) and related documentation.

• Solid grasp of web technologies such as cookies, HTML, and JSON.

• Experience with authentication protocols (oAuth2, SAML).

• Strong interpersonal, verbal, and written communication skills.

• Demonstrated ability to lead, influence, and negotiate with stakeholders.

• Expertise in Agile methodology and working as part of a scrum team.

• Self-motivated with a strong sense of ownership and accountability.

Desirable:

• Experience with UX/UI design principles.

• Basic SQL or AS400 skills.

• Familiarity with SS&C systems and technology infrastructure.

• Certification in Business Analysis (e.g., BCS Diploma, IIBA CBAP).

• Experience in software development or programming.

• Understanding of business architecture methodologies (e.g., capability models, user journeys).

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.