Jobs at SS&C Technologies

Own daily hedge fund accounting operations, including NAV processes, cash and position reconciliations, trade activity, corporate actions, accruals, expenses, and fee calculations. Review fund performance and financial results, support audit and tax deliverables, resolve breaks with investment managers and service providers, and contribute to process improvements. The role requires strong Excel skills, attention to detail, communication, and the ability to manage deadlines in a high-volume trading environment.

Processes revenue, expense, and property tax payments; communicates with clients and vendors; conducts accounting, real estate, and mineral research; scans and indexes records; prepares electronic files; performs reconciliations; and supports deadline-driven operational activities, including seasonal overtime and weekend work.

Provides client-facing investor services support for alternative investment products. Responsibilities include answering inquiries, researching and resolving issues, processing investor transactions, overseeing service delivery, managing escalations, collaborating with internal teams, and contributing to process improvements. The role requires strong communication, analytical, organizational, and client relationship skills, along with financial services or investor services experience.

Processes fund applications, redemptions, transfers, switches, adviser updates, reconciliations, and client reporting within SLA and quality requirements. Supports onboarding, AML/KYC documentation, testing, procedural documentation, projects, and operational investigations. Provides subject matter expertise to onshore and offshore teams, collaborates with internal and external stakeholders, escalates issues, and helps maintain accurate, timely service delivery in a unit registry environment.

Own the customer journey from onboarding through implementation and ongoing engagement. Lead user and deal-team onboarding, platform setup, training, adoption, and day-to-day request resolution. Collaborate with Support, Technical Support, Engineering, Product, and Sales to address customer needs, resolve technical challenges, and provide product feedback. Serve as a trusted advisor while promoting platform functionality and customer outcomes. Occasional travel is required for customer meetings and company events.

Build production-grade generative AI applications using private LLMs, prompt engineering, RAG, vector search, APIs, and enterprise integrations. Develop full-stack applications, analyze structured and unstructured data, create LLM-driven workflows, validate model outputs, and support automation initiatives. The role emphasizes secure, reliable, governed GenAI solutions, including prompt evaluation, documentation, performance optimization, and collaboration with technical and business stakeholders.

Own the customer experience throughout deal implementations, from onboarding and training through transaction completion. Serve as the primary customer contact, provide platform guidance, resolve routine issues, coordinate escalations, and collaborate with Support, Technical Support, Engineering, Product, and Sales teams. Drive platform adoption, customer readiness, and successful outcomes while managing customer requests and contributing feedback to improve the Intralinks platform.

Operate the Rebalancer application, support client onboarding, process trading and rebalancing requests, configure client-specific trading workflows, and coordinate between clients and internal teams. Provide consultative client assistance, explain Black Diamond investment management services, and align technology solutions with client objectives. The role requires strong communication, analytical, organizational, problem-solving, and project management skills, along with experience in trading, rebalancing, or model management.

Manage fund accounting teams supporting hedge funds, private equity funds, and other investment products. Oversee profit and loss reporting, balance sheet reviews, NAV packs, valuation, financial reporting, and client requests. Provide technical guidance, coaching, and leadership while ensuring internal controls, accuracy, deadlines, and client service standards. Collaborate with portfolio managers, auditors, and internal stakeholders, and contribute to process improvements. Apply knowledge of US GAAP, IFRS, financial markets securities, and fund accounting systems.

Provide business and technical support for Salentica Elements on Salesforce, manage customer incidents and service-level agreements, escalate product issues, create knowledge-base content, and advise clients on CRM best practices. The role requires strong problem-solving, organization, communication, and customer-service skills, along with the ability to manage multiple support cases and collaborate with development and relationship-management teams.

Leads a team responsible for accurate, timely client financial reporting, including quarterly statements, annual reports, and ad hoc analyses. Oversees report production, reviews compliance with GAAP, IFRS, and regulatory standards, manages client inquiries and escalations, and supports onboarding and transitions. Partners with fund accounting, operations, and technology teams to improve processes, resolve issues, and enhance client satisfaction. Provides subject matter expertise, mentors staff, and maintains client relationships.

Lead the vision, strategy, roadmap, and target operating model for SS&C’s global fund accounting platform. Own capabilities including NAV production, securities accounting, corporate actions, reconciliations, performance measurement, regulatory reporting, and alternative investments. Engage clients and executives, develop business cases, establish platform priorities, define scalable workflows and controls, and guide transformation across technology, operations, and business teams.

Leads private equity fund accounting and administration teams, overseeing client onboarding, financial reporting, audits, reconciliations, financial statements, capital allocations, fees, gains and losses, and regulatory accounting standards. Manages client relationships, reporting calendars, deliverable reviews, and operational improvements while developing staff and ensuring accuracy across multiple fund clients.

Manage insurance and superannuation claims from lodgement through resolution, including death, invalidity, income protection, permanent incapacity, total and permanent disability, family law, and hardship claims. Provide empathetic customer service to members and beneficiaries, collect documentation, maintain accurate records, meet service-level agreements, communicate with stakeholders, process complaints, and make claim recommendations while following regulatory requirements and internal policies.

Manage insurance and superannuation claims from lodgement through resolution, including death, invalidity, income protection, permanent incapacity, family law, and hardship claims. Provide empathetic customer service to members and beneficiaries, follow up on documentation, maintain records, meet service-level agreements, communicate with stakeholders, escalate risks, support complaints, and make recommendations to trustees while adhering to relevant policies and regulations.

Process and review superannuation administration tasks, including applications, contributions, beneficiary updates, payments, withdrawals, insurance changes, and investment switches. Maintain accurate member records, resolve queries with advisers and internal teams, meet service-level and regulatory requirements, manage operational risks, and identify process improvements. The role requires strong organization, attention to detail, communication, analytical ability, and proficiency in Microsoft Office.

Support Associate Tax Manager delivering fund tax compliance for alternative investment clients in Australia: prepare tax calculations, returns, BAS, AIIRs, investor statements; assist onboarding, process improvements, tax policy maintenance, testing templates, and interpret Australian tax law changes to ensure compliant reporting.

Coordinates investment content calendars, edits and distributes research materials, supports webinars, podcasts, training sessions, conferences, and regional events. Creates client-ready sales materials and co-branded content with asset managers. Manages social and traditional media initiatives, uses AI tools to streamline content creation and publishing, and ensures consistent, professional communications for advisors, prospects, and partners.

Leads hedge fund accounting operations, including team coaching, NAV and P&L review, financial reporting, client relationship management, fund setups, audit coordination, and resolution of complex accounting issues. Provides technical accounting expertise across hedge fund structures and investment products while ensuring accurate deliverables, regulatory compliance, client satisfaction, and operational improvements.

Provides investor service support for fund clients, handling inquiries, subscriptions, redemptions, account maintenance, and investor documentation. Reviews FATCA, CRS, AML, KYC, and AEOI information, maintains accurate tax residency and reporting records, supports annual regulatory reporting, communicates outstanding requirements, and escalates discrepancies. The role also contributes to process improvements and system enhancements while delivering client service in a fast-paced, global environment.