Order Management Specialist

Gracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y criterio clínico, trabajamos en conjunto con los líderes más destacados del sector para enfrentar los retos más complejos de nuestros clientes. Mientras continuamos actualizando nuestra Página de Carreras y los materiales dirigidos a los postulantes, es posible que algunos documentos aún muestren la marca anterior. Ten en cuenta que todas las oportunidades laborales publicadas pertenecen a Solventum, y que la Política de Privacidad mencionada https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/a cualquier información personal que proporciones. Al igual que en 3M, en Solventum se brinda igualdad de oportunidades a todos los candidatos calificados, sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o estatus como veterano protegido. En Solventum, desarrollamos soluciones innovadoras para enfrentar los retos más complejos de nuestros clientes, liderando avances en salud mediante la combinación de ciencia médica, de materiales y de datos. Nuestro propósito es mejorar la vida de los pacientes y apoyar a los profesionales de la salud para que se desempeñen de la mejor manera posible.

Job Description:

3M Health Care is now Solventum 

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.  

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. 

The Impact You’ll Make in this Role 
 

The person hired for this position of Insurance Verification Specialist II will primarily be responsible for: 

• Working incoming new orders and backlogged orders to qualify our product for insurance billing. The person will work closely with our internal sales team, CSR team, external customers, and patients.  

• Provide excellent, professional customer service to all internal and external customers  

• Work independently as well as team environment  

• Willingness to work rotating Holidays and Weekend coverage  

• Adapt to rapidly changing patient needs for life-saving therapy; thrive on having multiple competing priorities 

The Ideal candidate will 

• Balance multiple competing priorities from demanding customers in an ever-changing environment 

• Build support and maintain patient, physician, and third-party payer loyalty and to increase the number of orders through enhanced customer service, customer relationship management, and technology utilization 

• Research and interpret whether a patient qualifies for services-based payer requirements and clinical factors. 

• Communicate patients’ financial responsibility when necessary 

• Basic ability to prioritize and problem solve complex cases 

• Highly disciplined, self-motivated work ethic to work in a hybrid remote work environment. 

• Follow and enforce all Company policies and procedures. 

Your Skills and Expertise   
 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:  

• High School Diploma/GED or higher 

• Three (3) years of customer service experience 

• Three (3) years of experience with Microsoft Office applications including Word, Excel, and Outlook email 

• Additional qualifications that could help you succeed even further in this role include:  

• Three (3) or more years of related healthcare experience. 

  

Work location:   

• Hybrid Belen Costa Rica, Heredia

Travel: May include up to 2% domestic/international 

Relocation Assistance: Not authorized 

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). 

Supporting Your Well-being  

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.  

   

Solventum es un empleador que ofrece las mismas oportunidades. Solventum no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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