Order Management Specialist - IT

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Fortinet: Elite VIP Program – one of only 2 in the UK
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio

Job Description

Providing support to the Sales team, specifically with their product opportunities. Being a good communicator, relationship builder, confident, exhibit excellent administrative skills, have good attention to detail along with a “can do” attitude, to best support Sales, our customers and our Finance Team.

Key Responsibilities:

• Managing daily the sales teams’ requests and issues.
• Working with our suppliers to obtain pricing for an array of hardware and software
• Working with our vendors to negotiate discount levels and utilising available vendor programmes
• Processing sales orders on internal systems
• Liaising with customers providing quotations and order updates.
• Providing administrative support as and when required and acting as the office point of contact for the team
• Request quotes from supplier and distribution
• Chasing order placement, and providing progress updates Sales Forecast/CRM
• Responsible for obtaining weekly updates from the Sales Team to ensure all opportunities are updated and correct in the internal forecasting tool
• Converting opportunities to “won” as orders received
• Cloning renewal opportunities
• Taking an active role to ensure the company meets forecasted product targets 
• Various other duties to include; Escalate pricing as required, Creating customer quotes, Raising purchase orders, Chasing order placement, Liaise with suppliers to update on orders, Coordinate shipping, Trigger billing

Key Skills and Experience

• Must possess strong administrative skills
• Accurate keying / data input skills
• Proficient in MS packages including Word, Excel and Outlook, working knowledge of CRM is highly desirable
• Excellent communication skills both oral and written
• High level of accuracy and attention to detail

Additional Information

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.