At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
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Overview:
Service Business Analyst is responsible for processing orders and contracts in SAP and other systems. This role oversees contract administration, billing processes, operational support, revenue and cost recognition, forecasting and ongoing project tracking. Additionally, this position supports invoice clarification and resolution in collaboration with our customers.
Responsibilities:
Process standard transactions in SAP and other systems, including Order Entry, Change, Forecast, Closure, Billing and proper cost allocation;
Review and validate order documentation and confirmations for completeness and accuracy
Execute Month-end, Quarter-end and Annual Closing activities within the assigned scope of responsibility
Identify and resolve operational and financial issues in a timely manner
Support the commercial verification of financial impacts, such as revenues, costs, backlog, forecasts, margin
Communicate primarily with internal stakeholders and, when required, with external customers regarding invoice clarification and related matters.
Requirements:
Bachelor’s degree in Business Administration, Accounting, Finance, or a related field
1-3 of relevant professional experience
SAP and MS Office, including good Excel skills
ERP systems and Enterprise Data Flows
Strong analytical and problem-solving skills
Very Good Networking and Communication Skills
Advanced German Language Skills (B2-C1)
Good command of English
What we offer?
Professional Growth in a Global Company
Individual Career Path
Talent Program
E-Learning Hub
Knowledge Sharing Programs and Trainings
Mentor Support
Flexible Working Hours
Home Office
26 Paid Vacation Days
5 Wellness Fridays Vacation
Medical Care including Dental Care, Glasses, etc.
Referral Bonus
Food Vouchers
Multisport Card
Store Discounts
Team Buildings and Company Events
Lounge and Game Areas
Metro Station next to the Office
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For more information, visit Why Mitel or follow us on LinkedIn here.
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
Skills Required
- Bachelor's degree in Business Administration, Accounting, Finance, or a related field
- 1-3 years of relevant professional experience
- SAP and MS Office skills
- Advanced German Language Skills (B2-C1)
- Good command of English
What We Do
Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of customers. With 45 years of industry leadership, we help businesses connect, collaborate and provide better experiences for their customers. Mitel is trusted by 70 million business users in more than 100 countries. Throughout our long history of industry experience, innovation has been core to Mitel’s DNA – allowing us to become experts in evolving to meet your needs and help you do the same for your customers. It’s why we’re the only company that wakes up every day exclusively focused on helping you take your communications from where they are today to where you – and your customers – need and expect them to be.
