The Role
The Operations Support Coordinator ensures smooth underwriting operations, supports workflows, manages vendor relations, and handles operational tasks while assisting in business continuity activities.
Summary Generated by Built In
The Operations Support Coordinator plays a central role in ensuring CFC’s underwriting operations run smoothly, efficiently, and in line with our ambitious growth plans. As part of a high‑performing team that drives process excellence and challenges the status quo, this role sits at the heart of our operational engine - supporting centralised workflows, coordinating key business processes, and enabling underwriting teams to work at pace and scale.
Working in a fast‑moving environment where accuracy, structure, and proactive problem‑solving are essential, you will gain deep exposure to CFC’s systems, workflow design, and multiple underwriting classes. This is an ideal opportunity for someone who thrives in operational roles and is eager to build strong technical and business capabilities.
Key responsibilities
Underwriting File reviews
- Oversee the process and document report findings and themes back to underwriting teams
- Maintain accurate records of reviews completed and findings identified
- Peer review teams findings and feedback any discrepancies to respective ops team members
Operational Resilience & Business Continuity Support (Ad‑hoc)
- Provide administrative and coordination support for Operational Resilience activities, including:
- Supporting scenario testing preparation, such as:
- Emailing teams to coordinate attendance
- Assessing calendar availability for workshops, exercises, and meeting
- Assisting with meeting administration, including:
- Producing clear, concise meeting summaries and action notes
Operations Support Tasks (Ad‑hoc)
Support day‑to‑day operational activity as required, including:
- Vendor Management – manage relationships with vendors including contracts renewals and invoice/payments.
- Purchase order (PO) processing
- Support managing external audits
- Manual programme code set‑ups for underwriting teams
- Supporting process‑driven tasks where additional capacity is needed
Cross‑Team Support & Inbox Management
- Monitor mailboxes and handle operations queries from stakeholders across the business
- Assist with cross‑team support tasks, particularly where Operations acts as a central point of contact
- Triage requests and escalate or allocate appropriately
- Ensure requests are tracked and followed through to completion
About you
- A driven, self‑starting approach with a strong work ethic.
- The ability to thrive in a fast‑paced environment
- Excellent organisational skills and strong attention to detail
- Confident communication skills and the ability to work effectively with stakeholders
- A proactive mindset with the ability to challenge existing processes constructively
- A collaborative approach and willingness to support a wide range of operational tasks
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1100 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.
Skills Required
- Strong work ethic
- Excellent organisational skills
- Confident communication skills
- Proactive mindset
- Collaborative approach to support operational tasks
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The Company
What We Do
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Their global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.
