Operations Supervisor

Reposted 20 Days Ago
Be an Early Applicant
Centro, Maripí, Boyacá, COL
In-Office
Mid level
eCommerce • Fashion
The Role
Supervise distribution center operations to meet people, cost, and service metrics. Coach and engage employees, drive standardized best practices, partner across functions, improve order throughput and accuracy, and lead continuous improvement initiatives focused on customer satisfaction and employee development.
Summary Generated by Built In
About the RoleIn this role, you will be responsible for meeting the people, cost, and service metrics while utilizing the latest in technology and innovation while motivating and coaching employees. You will be Customer Curious as you support and improve the customer experience and satisfaction through key metrics related to merchandise, order throughput, accuracy, and customer satisfaction while ensuring people development is a top focus.What You'll Do
  • Drive accountability and standardized best practices and leverages support functions to optimize operational performance while meeting goals

  • Ability to enhance our working together platform by driving a high performing team through engagement of our employees

  • Establish and maintain effective partnerships within functional areas to maximize performance through peers and support functions

  • Embrace continuous improvement through agility, process development and positive change to identify best solutions

  • Act as employee advocate by adhering to open door policy, supporting policy and procedure and maintaining effective communication

Who You Are
  • Strong problem-solving, decision quality and implementation

  • Strong communication and interpersonal skills

  • Ability to build and sustain culture through the collaboration with team and/or business partners

  • Knowledge and understanding of work specific to distribution centers

Skills Required

  • Experience supervising and coaching frontline employees
  • Knowledge of distribution center/warehouse operations
  • Ability to meet people, cost, and service metrics (merchandise, order throughput, accuracy, customer satisfaction)
  • Strong problem-solving and decision-making skills
  • Strong communication and interpersonal skills
  • Experience driving continuous improvement, process development, and change management
  • Ability to build partnerships with peers and support functions to optimize performance

Gap (gapinc.com). Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gap (gapinc.com). and has not been reviewed or approved by Gap (gapinc.com)..

  • Healthcare Strength Comprehensive medical, dental, and vision coverage is offered, alongside programs that support physical, mental, and financial wellbeing. Feedback suggests eligible employees can also leverage tools like FSAs and additional wellbeing resources.
  • Leave & Time Off Breadth Paid time off, company-paid holidays, and multiple leave options (sick, disability, and family leave) create broad time-away coverage. Some roles start with substantial PTO accrual and can access flexible leave arrangements.
  • Wellbeing & Lifestyle Benefits A generous cross-brand merchandise discount is a standout perk, complemented by commuter benefits, on-the-clock volunteer hours, and matching donations. Feedback suggests these lifestyle benefits add meaningful value beyond base pay.

Gap (gapinc.com). Insights

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The Company
HQ: San Francisco, CA
11,000 Employees
Year Founded: 1969

What We Do

In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands. Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco. Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next. Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead. We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.

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