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Work Shift
DayWork Day(s)
Monday-FridayShift Start Time
8:00 AMShift End Time
Worker Sub-Type
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
Job Description
EDUCATION
- High school diploma, GED, or Equivalent
CERTIFICATION SUMMARY
- No professional certifications required
EXPERIENCE
- 5 years of experience in a healthcare setting
- 5 years of experience in customer service, hospitality or equivalent
- 3 years of healthcare scheduling
PREFERRED QUALIFICATIONS
- College or advanced degree
- Minimum of 2 years of supervisory experience in a contact center environment
- MS Suite
- Bilingual
- Healthcare Experience
- Process Improvement
- Multi-specialty Scheduling
- Healthcare Scheduling
- Epic Revenue Cycle Experience
- Leadership Training
- KNOWLEDGE SKILLS & ABILITIES*
- Must type a minimum of 35 words per minute
- Excellent interpersonal skills
- Mut possess strong verbal, written and phone communication skills
- Must have advanced understanding of medical terminology
- Ability to work in high-volume, fast-paced environment
- Must be detail oriented
- Must be self directed
- Must possess problem-solving skills
- Proficient in call de-escalation
- Critical thinker
- Time management
- Must be able to multi-task
- Must be able to prioritize tasks
JOB RESPONSIBILITIES
- Performs and assumes Tier 1-3 responsibilities, as needed.
- Oversees daily operations and ensures adequate staffing.
- Monitors daily workload through workflow management.
- Provides necessary departmental support and covers various shifts, when needed.
- Maintains competency in all areas of responsibility.
- Monitors Contact Center metrics and enacts appropriate measures to ensure effective and efficient operations.
- Troubleshoots service issues by researching interactions, performing root cause analysis and seeking successful resolution.
- Develops and maintains staff orientation manuals, skills checklist, policy and procedures, disaster recovery documentation and guidelines.
- Takes action to ensure development of staff.
- Ensures each team member is adept at each process within the department.
- Conducts hiring, performance appraisals, and disciplinary process for all staff, including coaching and feedback concerning areas for development and accomplishments.
- Owns and delivers upon special projects and tasks.
- Manages daily operations of the staff, including but not limited to - work assignments, task management, time tracking/management, and on-the-job training, in accordance with SLA.
- Effectively leverages contact center reporting tools and resources to meet all service level standards.
- Creates a positive work environment for employees through goals setting, team building, coaching and constructive feedback,.
- Encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance.
- Other duties as assigned
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
Job Family
Skills Required
- High school diploma, GED, or equivalent
- Five years of experience in a healthcare setting
- Five years of experience in customer service, hospitality, or equivalent
- Three years of healthcare scheduling experience
- Minimum typing speed of 35 words per minute
- Advanced understanding of medical terminology
- Strong verbal, written, interpersonal, and phone communication skills
- Ability to work in a high-volume, fast-paced environment
- Problem-solving, critical-thinking, prioritization, multitasking, and time-management skills
- Proficiency in call de-escalation
- College or advanced degree
- At least two years of supervisory experience in a contact center environment
- Microsoft Office Suite proficiency
- Bilingual ability
- Healthcare experience
- Process improvement experience
- Multispecialty and healthcare scheduling experience
- Epic Revenue Cycle experience
- Leadership training
Children's Healthcare Of Atlanta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Children's Healthcare Of Atlanta and has not been reviewed or approved by Children's Healthcare Of Atlanta.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is paired with on‑site or near‑site primary care, a 24/7 nurse line, Teladoc, and counseling resources. Wellness services such as fitness centers, classes, and biometric screenings reinforce access to care and preventive support.
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Parental & Family Support — Near‑site child care, a child‑care credit, adoption and fertility assistance, and paid parental and other leaves indicate strong family‑oriented support. Everyday convenience perks like a free concierge service further ease caregiving and life logistics.
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Retirement Support — A dual‑plan setup with a 403(b) savings plan and a separate employer‑funded 401(a) growth plan signals meaningful long‑term financial support. Financial‑wellness resources are also highlighted.
Children's Healthcare Of Atlanta Insights
What We Do
For more than 100 years, Children’s Healthcare of Atlanta has depended on clinical and nonclinical employees to help make kids better today and healthier tomorrow. Consistently ranked as one of the leading pediatric healthcare systems in the country by U.S. News & World Report, Children’s is the only freestanding pediatric healthcare system in Georgia and one of the largest pediatric clinical care providers in the country. We’re also one of Atlanta’s leading employers and have been recognized as one of the nation’s top places to work. Our System includes: • 789 licensed beds • Three hospitals • Urgent Care Centers • Marcus Autism Center • Center for Advanced Pediatrics • Support Center for nonclinical staff • More than 14,000 employees, including more than 4,400 nurses and 2,300 physicians representing more than 60 pediatric specialties and programs Why Children’s? Here are some of the reasons new graduates and experienced clinicians alike choose Children’s. • We manage more than 1.1 million patient visits and 44,400 surgical procedures annually. • We are home to the only Level 1 and one of the only Level 2 pediatric trauma centers in Georgia. • We take a team approach to care. Our clinicians collaborate with social workers, chaplains, music therapists, therapy dogs and many others to help ensure kids receive comprehensive care.
