Who we are
At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility — all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. For more information, visit www.domino.ai
What we are building
The IT team at Domino keeps our developers, engineers, and business units running at top efficiency. We make technology invisible, seamlessly integrated into everyday workflows — and this contract role will help manage day-to-day IT systems and processes, from onboarding/offboarding to Tier 1 support.
What your impact will be
In your first year, you will:
- Improve IT support: Tier 1 & Tier 2 ticket resolution and monitor Jira/Slack IT channels for timely support
- Enhancing global onboarding: manage laptop provisioning/de-provisioning (Mac & Windows) through our third-party partner
- Supporting onboarding/offboarding: run global processes and deliver IT training to employees
- Securing access: administer identity providers (Google Workspace, Okta)
- Building scalable processes: document best practices and grow the IT Knowledge Base
What we look for in this role
- 5+ years in IT, including 2+ years implementing IT management software
- Proven ability to independently to execute IT operations end-to-end in a small, fast-paced environment (150–300 employees)
- Advanced expertise with MacOS, Windows, Microsoft Intune, JAMF, SAML/SSO, SCIM provisioning, SPF/DKIM, VPNs, and Azure/MSFT ADFS
- Security-first mindset with a strong bias toward reliability and edge-case thinking
- Proactive process improver who documents and future-proofs IT systems
- Strong communicator who partners well across teams
What we value
- We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success
- We believe in individuals who seek truth and speak the truth and can be their whole selves at work
- We value all of you that believe improving is always possible At Domino Everything is a work in progress – we can do better at everything
- We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company
- We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply
#LI-Remote
Skills Required
- 5+ years of experience in IT
- 2+ years implementing IT management software
- Ability to independently execute IT operations end-to-end in a small, fast-paced environment
- Advanced expertise with MacOS and Windows
- Advanced expertise with Microsoft Intune and JAMF
- Advanced expertise with SAML/SSO and SCIM provisioning
- Advanced expertise with SPF/DKIM, VPNs, and Azure/Microsoft ADFS
- Security-first mindset with strong reliability and edge-case thinking
- Proactive process improvement and documentation skills
- Strong communication and cross-functional collaboration skills
Domino Data Lab Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Domino Data Lab and has not been reviewed or approved by Domino Data Lab.
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Healthcare Strength — Health coverage is positioned as premium, including a $0‑premium option for employees and dependents, with mental‑health coverage and a Calm subscription available. These features point to robust medical, dental, and vision support.
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Leave & Time Off Breadth — Time off and flexibility are emphasized through flexible/unlimited PTO and a remote‑first approach. This setup signals considerable autonomy in managing time away from work.
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Wellbeing & Lifestyle Benefits — Extras such as commuter benefits, a home‑office/equipment stipend, and wellness reimbursements expand everyday support. An EAP and fitness perks further bolster lifestyle and wellbeing offerings.
Domino Data Lab Insights
What We Do
Domino Data Lab powers model-driven businesses with its leading Enterprise AI platform trusted by over 20% of the Fortune 100. Domino accelerates the development and deployment of data science work while increasing collaboration and governance. With Domino, enterprises worldwide can develop better medicines, grow more productive crops, build better cars, and much more. Founded in 2013, Domino is backed by Coatue Management, Great Hill Partners, Highland Capital, Sequoia Capital and other leading investors. For more information, visit www.domino.ai
Why Work With Us
We’re looking for sharp, scrappy people who crave a high degree of ownership, are laser-focused on personal growth, and can stick the landing between high standards and low ego. In our fast-paced environment, you’ll find all the white space and opportunity you need to thrive.
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