The Role
Oversee daily operations for furnished properties, handle guest concerns and emergencies, coordinate maintenance and renovation providers, manage budgets and operational records, prepare reports, maintain service standards, and identify process improvements. The role also involves supplier relationships, cost control, SLA adherence, and improving guest satisfaction through timely communication and problem-solving.
Summary Generated by Built In
Who we are
At Stella Stays, we’re not just another hospitality brand – we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.
We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world-class amenities. No paperwork, no hassle – just modern, effortless living.
Behind this vision is a team of ambitious, fast-moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before – together.
If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.
About the Role:
As an Operations Specialist at Stella Stays, you’ll be the backbone of our operations, ensuring everything runs smoothly and our properties are maintained to the highest standards. You’ll help implement property management strategies, oversee daily operations, and ensure we consistently meet Stella Stays’ operational and service standards.
What You’ll Do:
• Handle guest concerns and operational issues promptly to ensure an exceptional guest experience.
• Remain available during emergencies to ensure guests are safe, supported, and well taken care of.
• Prepare and share operational reports and respond promptly to requests.
• Oversee daily property operations, including budget management and operational planning.
• Ensure all assigned tasks are completed on time and in line with the agreed service-level agreements (SLAs).
• Maintain accurate and up-to-date operational records daily.
• Coordinate with approved service providers for maintenance, renovations, and repairs, including obtaining quotations, overseeing the work, and managing costs within the approved budget.
• Understand and coordinate the responsibilities of service providers to ensure smooth and efficient operations.
• Support the achievement of budget targets by identifying practical and cost-effective solutions.
• Improve guest satisfaction through clear communication, timely follow-up, and effective problem-solving.
• Identify opportunities to improve operational processes, service quality, and overall efficiency.
• Build and maintain strong relationships with suppliers and service providers to ensure smooth operations and consistent service delivery.
What We’re Looking For:
• Two to three years of experience in operations, property management, or facilities management.
• Strong knowledge of property management and day-to-day operational processes.
• Excellent communication, leadership, organizational, and budget management skills.
• Experience coordinating maintenance, renovation, and repair activities.
• Proven ability to manage suppliers, contractors, and service providers effectively.
• Strong communication, problem-solving, and negotiation abilities.
• Ability to manage multiple priorities and make sound decisions in a fast-paced environment.
• Proficiency in Microsoft Office Suite and other relevant operational tools.
If you’re excited to work in a fast-paced, high-growth environment and ready to make a meaningful impact, we’d love to hear from you. Apply now and join us on this exciting journey!
Skills Required
- Two to three years of experience in operations, property management, or facilities management.
- Strong knowledge of property management and day-to-day operational processes.
- Excellent communication, leadership, organizational, and budget management skills.
- Experience coordinating maintenance, renovation, and repair activities.
- Ability to manage suppliers, contractors, and service providers effectively.
- Strong problem-solving and negotiation abilities.
- Ability to manage multiple priorities and make sound decisions in a fast-paced environment.
- Proficiency in Microsoft Office Suite and other relevant operational tools.
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The Company
What We Do
Stella Stays is a prop-tech startup offering world-class furnished homes and hotel-style apartments, blending community and convenience for individuals and corporate travelers, with a mission to reinvent rental globally.
