Join Our Growing Business Consulting Practice – Capco Middle East
Location: Riyadh (Onsite) | Practice Area: Business Consulting | Type: Permanent
Transform complex financial services operations into simpler, stronger and more effective processes.
The Role
We are looking for a Senior Process Transformation Consultant to support to join our practice. In this role, yu will work closely with Business, Operations, Risk and Technology teams, supporting transformation from initial assessment and process redesign through to implementation and benefits validation.
What You’ll Do
- Lead end-to-end process discovery to map operating models, diagnose inefficiencies, bottlenecks, and control gaps using structured root-cause analysis to distinguish symptoms from core systemic issues.
- Map current-state (As-Is) workflows and architect practical future-state (To-Be) processes and controls to eliminate waste, standardize operations, and drive measurable efficiency and accountability.
- Identify enterprise-wide process priorities and design, execute, and govern large-scale process improvement initiatives across all geographies, business lines, and functional teams.
- Evaluate tasks to simplify, standardize, control, or automate processes, translating operational gaps into clear business requirements and actionable implementation plans.
- Design and execute transformation initiatives while ensuring alignment with internal process standards, customer journey frameworks, and governance models.
- Define process baselines, establish key performance indicators (KPIs), and track post-implementation performance to validate intended business outcomes and ROI.
- Contribute to the overall Operational Excellence strategy, championing a culture of sustainable continuous improvement, capability building, and process discipline.
What We’re Looking For
- Relevant experience in process excellence, process transformation or operational improvement within financial services.
- Practical experience applying methodologies such as BPM/BPMN, Lean, Six Sigma, Value Stream Mapping, Root Cause Analysis, SIPOC, Business Process Reengineering, Process Mining or Continuous Improvement.
- Experience successfully applying relevant methodologies in complex business environments.
- Strong hands-on experience investigating complex processes and personally performing process discovery, evidence-based analysis, root-cause analysis, process redesign and control improvement.
- Excellent communication and facilitation skills, with the ability to listen carefully, ask focused questions, structure ambiguous problems, communicate concisely and challenge senior stakeholders constructively.
- Strong technology and data literacy, with the ability to work across applications, workflows, business rules, integrations, data flows, batch activities, system controls and exception handling alongside Business, Operations, Risk and Technology teams.
- A results-focused approach, with the ability to separate facts from assumptions, translate findings into practical improvements and remain involved through implementation to demonstrate measurable business outcomes.
Bonus Points For
- Wealth & Asset Management experience.
- Experience using SQL, BI/data-analysis tools, process-mining tools or similar techniques.
- Relevant process improvement or transformation certifications.
Why Join Capco
- Deliver high-impact transformation solutions for leading financial institutions.
- Work in a collaborative, flat, and entrepreneurial consulting culture.
- Access continuous learning, training, and industry certifications.
- Work across complex business, operational and technology transformation challenges.
- Help shape the future of transformation across financial services.
We offer a competitive, people-first benefits package designed to support every aspect of your life.
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.
Skills Required
- Relevant experience in process excellence, process transformation, or operational improvement within financial services
- Practical experience with BPM/BPMN, Lean, Six Sigma, Value Stream Mapping, Root Cause Analysis, SIPOC, Business Process Reengineering, Process Mining, or Continuous Improvement
- Experience applying process improvement methodologies in complex business environments
- Hands-on experience with process discovery, evidence-based analysis, root-cause analysis, process redesign, and control improvement
- Excellent communication and facilitation skills, including stakeholder engagement and constructive challenge of senior stakeholders
- Strong technology and data literacy across applications, workflows, business rules, integrations, data flows, batch activities, system controls, and exception handling
- Results-focused approach with ability to translate findings into practical improvements and demonstrate measurable business outcomes
- Wealth and Asset Management experience
- Experience using SQL, BI/data-analysis tools, or process-mining tools
- Relevant process improvement or transformation certifications
What the Team is Saying
Capco Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision coverage in the U.S. are characterized as strong, with good coverage and favorable costs. Mental health resources and broader wellbeing programs are also emphasized as part of a comprehensive package.
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Leave & Time Off Breadth — PTO and paid holidays are described as generous, with multiple mentions of strong vacation allowances. While client work can affect usage, the underlying entitlement is presented as solid.
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Parental & Family Support — Company materials highlight enhanced family-friendly policies, including substantial maternity and paternity leave. Flexibility and return-to-work support reinforce a family-oriented approach.
Capco Insights
What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients. DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success. DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions. ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
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Capco Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
