Operations Manager

Title:

Operations Manager

Company:

Everest International Reinsurance, Ltd. (Australia)

Job Category:

Operations

Job Description:

Everest Group, Ltd. (Everest), is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in North America, Latin America, the UK & Ireland, Continental Europe and Asia Pacific regions. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Our most critical asset is our people. We offer dynamic training & professional development to our employees. We also offer generous tuition/continuing education reimbursement programs, mentoring opportunities, flexible work arrangements, and Colleague Resource Groups.

Role Purpose:

As Team Leader Operations, you will be is responsible for leading the Operations Underwriting Support team to provide administrative support to Underwriters. This includes accurately recording policy details, producing reports and supporting the credit control function. As part of a small team you will support multiple lines of underwriting teams across the region.

Key Accountabilities:

• Lead a team of Underwriting Assistants. This will include managing workflow and priorities; quality control and ensuring all work is completed within SLA

• Coaching and development of direct reports including setting of goals and development plans.

• Provide SME support to projects.

• Ensure that all risk information and correspondence is correctly stored in the document repository, thus establishing a complete and accurate audit trail of all substantive business activity.

• Ensure that all relevant underwriting information is included for the peer review, risk entry and data checking review process within the designated timeframe. Underwriting information submitted electronically to be indexed and updated as appropriate within specified timeframes.

• Maintain tools containing key underwriting information to facilitate compliance sanctions, fraud and financial crime checks pre bind and monitoring post bind.

• Assist underwriters’ during the underwriting process, production of management information, business development and marketing.

• Provide administrative support to underwriters and the Operations team in areas including credit control, data quality and training.

• Provide support and oversight of BPO processing tasks as required

• In partnership with Head of Operations Pacific, develop and drive process improvement initiatives where appropriate

• Ensure adherence to all compliance and risk management guidelines at all time

• Supporting the Head of Operations Pacific, as required.

• Any other ad hoc tasks, as defined and agreed with the Head of Operations Pacific

• All functions to be performed in accordance with Everest target operating model, policies and specific procedure manuals, as amended from time to time.

Professional Experience:

• Three years relevant experience leading operations teams in the General Insurance sector

• 5 to 10 years experience in a front facing Operations role

• Ability to deal with internal and external stakeholders in a professional manner

• Knowledge of underwriting and facultative reinsurance processes

• Experience of supervising an offshore service partner is desirable

• Knowledge of Lean Six Sigma is highly regarded

Skills & Abilities:

• Exceptional team and people leadership skills

• Change management skills

• Excellent attention to detail

• Good organisational skills

• Good communication skills, including being able to communicate with a broad range of stakeholder groups

• Strong analytical and time management skills

• Ability to follow through on tasks/projects

• Strong ability to self direct and set direction for the team.

• Ability to work as part of a team and collaborate

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture.

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Diversity, Equity and Inclusion.

• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.

#LI-Hybrid

Type:

Regular

Time Type:

Full time

Primary Location:

Melbourne, Australia

Additional Locations: