National Franchise and Operations Manager

Company Description

With a proud history dating back 136 years, the Bosch Group now employs over 400,000 people across 165 countries. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. The Bosch Group’s strategic objective is to facilitate connected living and innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” To this day, Bosch remains privately owned, with 94% held by a charitable trust. Bosch is a rather special company.

The Mobility Aftermarket division (MA) of Robert Bosch provides one of the most complete product portfolios globally. Our range includes Wipers, Batteries, Spark Plugs, Starter Motors, and Alternators as well as Braking, Fuel Injection, Ignition and Diesel products. The Automotive Aftermarket division also encompasses the Bosch Service Centre network, which offers a complete range of diagnostic and repair services along with a wide range of spare parts.

Job Description

We are currently offering an opportunity for a highly motivated, experienced, and enthusiastic individual to join us as a National Franchise and Operations Manager. This is a permanent full-time role ideally based at our head office in Clayton, Melbourne.

Position responsibilities will include:

• Analyse the market and existing network for potential development of a Bosch Car Service (BCS) network
• Define value proposition and commercial conditions of networks based on market conditions
• Monitor and ensure high quality level of BCS networks according to central standards
• Develop consulting concept for BCS based on KPIs, data analysis and benchmarks
• Establish and improve workshop consulting and consultant training processes
• Manage franchisee evaluation, selection and certification and supervise franchisee performance
• Support Business Development of the Network by bringing them new business opportunities
• Marketing and Communication campaign planning

Qualifications

We are looking for a conscientious professional with the ability to work autonomously, grow the business and establish effective relationships with customers.

You should be able to demonstrate the following:

• Hold a relevant tertiary qualification
• Significant experience in leading a team, proven training skills and ability to motivate and inspire others
• Ability to derive and explore the potential for Bosch Car Service concept, sell and the grow business while building strong relationships with customers
• A systematic, analytical, and constructive approach to problem-solving
• Deep understanding of local workshop landscape and franchise business is essential
• Experienced in analysing financial reports and determining actions to improve results
• Strong stakeholder engagement, management, and presentation skills
• Excellent communication and interpersonal skills
• Possess a high level of emotional intelligence and is a great listener
• Ability to develop, deliver and display brand integrity
• Results orientated is essential
• Proficient in Microsoft Outlook, Excel, and Word
• Hold a current and valid driver’s license

Additional Information

At Bosch Oceania, we offer a dynamic and inclusive environment, where you’ll play a key role in managing vital operations. We’re committed to professional development and encourage innovation, safety, and environmental responsibility.

If you are ready to take the next step in your career and lead a diverse range of facility and infrastructure projects, we’d love to hear from you!

We recognise that our employees are our greatest asset. Through the diversity of our business and commitment to personal and career development, we can provide you with new and exciting opportunities so you can achieve your full potential!

We offer our employees:

• The ability to work flexibly
• Training and development programs to help you reach your full potential
• 14 weeks paid (or 28 weeks at half-pay) Parental Leave for primary carer (in addition to government paid parental leave)
• Superannuation on unpaid Parental Leave
• The option to purchase additional annual leave
• A wide range of Health and Well-being programs
• Support and counselling services with work or personal matters through our Employee Assistance Program
• Up to 50 weeks Income Protection for permanent employees
• Diverse and exciting career opportunities, both local and international
• Discounts on Bosch products and as well as products from affiliated brands

Your application

We are committed to building a sustainable, inclusive, and diverse workforce in all its forms. We value diversity in our organisation and in our recruitment activities and believe that every voice adds value. We actively pursue a recruiting strategy that works towards eliminating unconscious bias. To apply, please submit your cover letter and resume through the online application link.

Please note: You need to be an Australian citizen, or hold Australian work rights, to apply for this role.

Bosch does not accept any agency submissions unless approval has been given by a member of the Bosch HR Team. All agency submissions must be submitted directly to Bosch HR. Potential candidates submitted by an agency directly to any Bosch employee or manager without Bosch HR approval will not be considered by Bosch. Bosch will not be liable for a recruitment fee in these circumstances. Any agency terms and conditions must be signed by Bosch HR indicating acceptance.